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Custom Color Set
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66,516 Verified Client Reviews |
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Waxy Gross FeelingAfter several experiences with a gross oily/waxy residue all over my hair and having to literally spend all evening washing and rewashing my hair and really scrubbing my scalp I've given up on esalon. I reached out to support several orders ago and was basically told that this can happen sometimes, but I've never had it happen with boxed hair color and it hadn't happened for the first few years of using esalon. I still have one set of esalon hair color at home, but after last night I'll be trashing it, for the first time in years I bought a boxed color and it rinsed out easy and sludge-free. It was so much of a relief. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Color fine... hair condition notThe color is fine. My hair is a gunky sticky mess. I followed the directions but ever since dying it my hair is sticky and gunky like it's dirty. I washed with the clarifying shampoo. I soaked in the tub twice, I've showered, it's running clear.... I've washed it several times and my hair is still sticky and dirty feeling. It's grosss... the only thing different is the dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngel - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
You changed the formulaCoverage just as good but you’ve changed/removed an ingredient so there is no slippery ‘residue’ when rinsing out. I didn’t mind this as my hair looked fab after colouring and for a few weeks after but now it just looks a bit dry! Please go back!! This is a game changer! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma-Jane - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee |
For some reason, it turned out darker this time.I don't think I did anything different, but for some reason my color turned out significantly darker. I still like it and the tone is beautiful, with the lovely highlights and lowlights. It looks natural and healthy as usual. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri- We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
it was ok, not exactly the color i thoughThe color was not exactly on point, but the experience was very nice, easy to apply and it left my hair soft and smooth like I was applying a hair conditioner not hair color. After rising the color and shampooed my hair no conditioner needed, the hair was left soft, easy to comb and very bright. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Much too DarkThe first 2 months my color was much too dark brown and does not look good with my light complexion and green eyes. I'm almost afraid to try again. But I will give them one more try to get it right. I NEED MORE AUBURN!!!!!!!!!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
No gray coverageMy grays were not covered at all! The drugstore hair color brands do a much better job at coloring grays than esalon. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsManuela- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
2nd Color application: NO GOOD!My initial custom color package was wonderful! High quality coverage that lasted and made my hair soft and silky. So I decided to allow my recurring order to continue. My second round of color was no where near the first experience! Right after washing out the color, I still had gray hairs that the color didn’t penetrate even though I applied the color the same way I had done the first time. In addition, my hair felt VERY dry and brittle. It felt like straw to the touch. I don’t know if esalon sends you very good color initially to hook you, and then sends inferior quality products thereafter but I’m very unhappy with my second application and will probably be canceling future orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKoryn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colour, light blonde, 8beigeI was so looking forward to the colour i had picked. It was easy to mix, and a lovely consistency, but was shocked to see my hair was not a nice cool, light beige blonde, but it was bright Ginger! instead. I must admit i was very dissapointed, and rushed out the next day to buy a shop dye to change it. However i know my hair is very stuborn, and resistant to alot of dyes/ colours etc. This is why i wanted to try eSalon, for a more professional quality. I absolutely loved the way they package my goods, and was very happy about the overall quality of everything i had ordered. I was a little dissapointed with the application brush, as i felt i could be a bit bigger and firmer. Also, the tint rinse i used was barely negligable in toning down any brassy tones, even after leaving in for 4/5mins. I also found it a bit runny. Apart from that, the quality of everything was very good indeed. I think that maybe it is my hair that is the problem. The clips are fab, the cape was brilliant, and Weekly Retreat is amazing. I even used it on my friends, very thick, stubborn grey hair, that was in the worst condition imaginable. To say it was like straw, was an understatement. After a light trim, i applied Weekly Retreat, and we were both amazed at what it did for her hair. It completely changed it. It was beautifully soft, shiny, and managable. She couldnt believe her eyes. Perfect proof of the quality of this product. I have now changed my colour to a light ash blonde. So i am hoping this will work better on my hair, when it arrives. The only reason i gave 3 stars, was because the colour came out ginger? nothing like the shown examples. Plus the tint rinse was a little weak in tone, even though i had lightened my hair slightly, to get rid of most of the ginger. It did just about take the edge off, but not enough for my liking. Maybe if you were a very light bleached blonde, it would look lovely. BUT, i must say, all the products were of exellent quality. Im a happy bunny.🐇 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not quite the color I ordered....My color was supposed to be a dark blonde.....but this is no dark blonde. I'd say medium brown at best. Not a bad color, just not MY color. And grey coverage was pretty good. I'd say about 90% of my grey is gone, but I do see some stranglers on top of my head. Will try again with a lighter color and higher volume and see what happens. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |