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Custom Color Set
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66,516 Verified Client Reviews |
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Nothing changedMy hair stayed the exact same color when they told me it’d be a few shades lighter 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngelina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleI started with my very long, completely natural (never colored) hair. I followed the directions exactly, which were to apply the color from root to tip. I ended up with roots that were the color I wanted and the rest of my hair looked like no change happened at all. Hot roots. The next morning I went to a salon and paid a ton of money for "color correction". Although the salon was able to mitigate some of the damage, my hair is still uneven. I can't believe I trusted this company. It took YEARS for me to grow out my long natural hair. After YEARS of wanting copper hair, I was finally ready to color it. I wish I had just gone to a salon in the first place. Ultimately, I would have paid less, and more importantly, I would have had a whole head of even color. I can't express my regrets enough. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Easy to use but too darkThe product was easy to use and the instructions and videos very helpful. The color was too dark and it is a challenge to cover the 1/4 recommended. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSelina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! |
Color Didn't TakeI was so excited about this personalized hair color. I followed the directions step by step, but instead of a light blonde my hair came out pretty much the same color with a red-ish tint. I have never known my hair to have any red in it so I don't know how this happened. I grew up in my uncle's hair salon so I have a decent knowledge of the process - guess I should just leave the cut and color to the professionals. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Eh, barely changed my undyed colorWanted to lighten my red hair a bit, I've done this years ago with store boxes, no problem! Expected the same and was disappointed. However, I recommend this company as the costumer service is excellent. Try it out, maybe it will work for you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
SplotchyI have been going to a salon for years getting my hair colored, I had a friend (who’s a licensed cosmetologist) help me with my color. Show me how to do it at home since she’s moving. The smell was unlike any other hair color. It made me tear up constantly it was so strong and foul smelling. And after following the directions after I blow dried my hair was splotchy and the roots were not colored at all. My color my hair black, so it’s super easy to see the roots that were not colored. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TerribleThe day before I was to stand in my nieces wedding, I colored my hair with your product which basically messed up my hair. If I wanted it to be messed up I could have gone to a real salon and had them do it! I have been coloring my own hair for over 30 year and iv never had this happen to me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlma - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Colour initially too dark, then washed out very quickly.My custom colour turned out a very artificial looking dark brunette with red tones, it was meant to be a 'natural golden dark brown' - the golden tones that I did see were through any white hair that I have, these came out much lighter than the rest of my hair - so they looked like highlights amongst the rest of my hair which was very dark. It washed out extremely quickly - within three washes with gentle shampoo it had faded significantly. I contacted customer services about the issues I was having, and they did offer to send the next colour free of charge - but since it washed out so quickly I decided not to continue. They didn't offer a refund of the original colour. 137 of 160 people found this review helpful. Did you? |
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Response From Our ExpertsTamsin - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
What I like about it, it comes on time.Maybe after this time I’ll be able to give a better review. I do like the color it doesn’t burn my scalp. 0 of 0 people found this review helpful. Did you? |
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I thought I was supposed to get the color I asked forI was so excited because it arrived quickly, the packaging was amazing and felt personal. I guess BECAUSE it was personal I was expecting the dark red I asked for. But my hair barely got any red in it. I tried it the second time around & it went away completely. I'm waiting for the second shipment to see what happens. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSakura - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |