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Custom Color Set
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66,566 Verified Client Reviews |
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Not the colour i wantedI ordered golden brown colour and the colour turned out to be my natural hair colour. Instead of making my hair lighter it made it darker! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAL. - We are sorry to hear that you were disappointed by your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Faded after one wash. Difficult greys on hairline still showingFirstly - the experience. The box, the 2 pairs of gloves, the stain guard and the stain remover.. and a separate bottle for roots and ends! For a locked down bored housewife it brought a bit of the elegance of a salon to the house. BUT, one wash in and the colour is notably less vibrant, barely looks like it’s dyed at all, and the greys at my parting/peak are still clearly lighter. The hair feels soft from the overall treatment/shampoo/conditioner, but if the colour washes out after 2 shampoos then it doesn’t matter; does it? Will not use again. Honestly 5.99 box dye Might not be gentle, or glam, but it’ll actually colour your hair and that’s surely what you want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvette - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Need more Brown and less redPlease can you include 50% brown 25% red and 25% copper in the 2nd bottle thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRehnuma - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The WORST! Buyer beware!I bought this product to touch up my blonde/light copper highlights around my face. The kit was labeled dark blonde/copper. The actual color is maroon! I'm not being dramatic, it was maroon. I filled out the online questionnaire, sent in photos, and specified exactly what I was looking to use it for....highlights just around my face! The product comes, I carefully read the instructions, mix the color, and start in with the foils. About halfway through I noticed that it just seemed really dark, which was odd, so I decided to take out the foils and finger comb my hair to blend the color. Understandably, I was nervous after seeing the intensity of the pigment so I decided to wash it out after 10 minutes versus leaving it in for the 20+ that the directions suggested. I cannot share how HAPPY I am that I listened to my intuition. The color isn't dark blonde, copper, or even brown. It is legitimately maroon! Fortunately since I blended it in, washed it out quickly, and only applied a small amount it isn't that bad but it absolutely is NOT good! I would never buy this product or recommend it to anyone. Also the fact that this statement "We reserve the right to not post your review or remove it for any reason." is posted on their review page leads me to believe that all of their "5 Star reviews" are bogus! So disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We are so sorry our Hair Color didn't result how you were expecting. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Darken colorI really think as much as I love this color, I am going to have to go darker to blend my roots in. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeverly- We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to your desired shade. We look forward to crafting your custom color! |
Great service, not so great resultI was expecting a soft black color, but I got a soft dark brown. I understand my hair was bleached, however, then I would have expected it to dye it even darker. After a few showers, my hair totally turned reddish brown. But I still loved the experience. The packaging was customized for each individual. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSilvina - We're truly sorry that the Color and the Tint Rinse (Red Neutralizer) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
No gray coverageFollowed directions to the T My roots stayed a lot lighter than the rest of my hair. In my opinion store color works better and i am still seeking a higher quality color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeleste - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Almost thereThe color was nice, but not quite true to the photo. I expect more violet undertone and it seemed just reddish to me. Gray coverage was OK. It didn't quite saturate and was very light compared to the rest of my hair. Thankfully I don't have too much gray hair, just some strands around my temple. I didn't have an issue with gray coverage with other brands and I followed the instructions to the T. (The instructions by the way were very detailed, which is a plus) The additional color that was included for my ends smelled so strong with ammonia. Which is strange because the color for my roots didn't have much of a smell. I like how my hair didn't feel damaged after and seemed smoother and shinier. Overall my experience with this product and color was ok. I am going to try again after suggestions made to the colorist. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJaneen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not greatColor came out the same as my natural color 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLizet- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Extremely DisappointedI explained to the colorist that my hair was a washed out brown, it hasn't been dyed in over 6 months and that I wanted to go lighter for summer. I also explained that my hair pulls red. After using the color that I was sent it is exactly the opposite of what I wanted! It is now darker with red undertones. It was a waste of $50 and I'm farther away from achieving my desired hair color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |