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Custom Color Set
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66,516 Verified Client Reviews |
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Slightly strange outcomeThis is easy to use and overall pleasant experience of colouring at home. Little mess, clear instructions. I've used bowl and brush for application. The outcome is mixed: colour matching and grey coverage is good, but in some areas my hair turned orange. Small spot in parting and small spots on the temples. If you can let me know why this happened, I might order more for next time use 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlga W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Brassy tones.....grrrrrrSpecifically stated ASH tone. Received my eSalon color kit which was very nicely put together I must say and it arrived very quickly too. I was so excited to color my grow out and I used the brush and bowl technique. Sadly, after washing out the color, I could see lots of brassiness while my hair was still wet and while blow drying, cringed at seeing all the brassiness in my roots. Used my purple shampoo to tone the brassiness down but it is still not what I'm used to. The eSalon colorist created a more "warmer" color of medium brown for my hair then a cooler ash tone that I had specified. Sorrry not for me! Redken never lets me down. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrissy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Custom ColorStaff was friendly, & very nice. They were EXTREMELY busy due to Covid-19. My order took a very long time however because they were so busy it’s very understandable. But anyone needing something now during this pandemic keep that in mind. Directions were so easy, application easy, everything was great about the product itself. Hair care kit was very nice. Color however wasn’t what I asked or wanted, it was more of a brown Because it was so brassy then a dirty blonde. I was blending the bottoms up to my natural roots to cover previous blonde ends— but the bottom is now more of a brassy brown color. I may order again to cover it up it’s so bad! 😭 I truly think this company would be 10/10 when they can take the time on the order and get back to you and throughly help you get what you want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaysa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkI wanted a copper brown, and almost turned it completely black! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngel B. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sadly didn't cover GreyI gave all the information on my salon color (Brand/forumla) as well as general information about my hair. I watched all the videos (some multiple times) and followed instructions to the T as best I could here on my own....Sadly while it has "muted" the grey it didn't cover it....is there something else I should do? adjustment to formula? just try again? can't see on the website how to reach out to my colorist.....love the idea of this and hope can get more information to make it work better 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargery S. - Thank you for your feedback. We are sorry to hear that we did not meet your gray coverage expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DO NOT ORDER!Either your products are damaging, or your colorists have NO idea what they are doing. I followed each step perfectly and my hair is fried!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna- We apologize for the delay in our reply to your review. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
went brown instead of blongI received my color the other day and dyed my hair with the color that was adjusted based on my photo. I was trying to go more blond and the color that is "dark blond" made my hair darker. I don't hate it but my original intent was to go more blond not more brown. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChelsea- We apologize for the delay in our reply to your review. Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not received yetI have note received my order so I cannot feedback to you, I been waiting for a while now so I hope its arrive asap. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaymara S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order was delayed! Thank you so much for your patience. |
Too DarkThis is a great product however, the color was too Dark. Will try again. I will go lighter. The shampoo and conditioner were wonderful!! Left my hair soft and manageable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia G.- We’re so sorry to hear that you were unsatisfied by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots darkerMy roots turned out considerably darker than the rest of the hair. I thought they would blend over time but I colored over two weeks ago and my roots are still so much darker RB an the rest 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen G. - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern and adjust your formula. Please let us know if there is anything else we can help you with! |