|
Custom Color Set
|
66,516 Verified Client Reviews |
|
Sort by: |
|
Too darkI wanted a copper brown, and almost turned it completely black! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngel B. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sadly didn't cover GreyI gave all the information on my salon color (Brand/forumla) as well as general information about my hair. I watched all the videos (some multiple times) and followed instructions to the T as best I could here on my own....Sadly while it has "muted" the grey it didn't cover it....is there something else I should do? adjustment to formula? just try again? can't see on the website how to reach out to my colorist.....love the idea of this and hope can get more information to make it work better 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMargery S. - Thank you for your feedback. We are sorry to hear that we did not meet your gray coverage expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DO NOT ORDER!Either your products are damaging, or your colorists have NO idea what they are doing. I followed each step perfectly and my hair is fried!!!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnna- We apologize for the delay in our reply to your review. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
went brown instead of blongI received my color the other day and dyed my hair with the color that was adjusted based on my photo. I was trying to go more blond and the color that is "dark blond" made my hair darker. I don't hate it but my original intent was to go more blond not more brown. Thanks 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChelsea- We apologize for the delay in our reply to your review. Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not received yetI have note received my order so I cannot feedback to you, I been waiting for a while now so I hope its arrive asap. Thank you 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDaymara S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order was delayed! Thank you so much for your patience. |
Too DarkThis is a great product however, the color was too Dark. Will try again. I will go lighter. The shampoo and conditioner were wonderful!! Left my hair soft and manageable. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPatricia G.- We’re so sorry to hear that you were unsatisfied by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots darkerMy roots turned out considerably darker than the rest of the hair. I thought they would blend over time but I colored over two weeks ago and my roots are still so much darker RB an the rest 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsColleen G. - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern and adjust your formula. Please let us know if there is anything else we can help you with! |
Nice kitMy custom color, unfortunately, was almost identical to my current color. I have no gray hair just trying to lighten my blonde color a little. But the kit itself is awesome. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKerianne P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DON'T !!!I have never had my hair fall out, despite following the directions. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTerrice H. - We appreciate your feedback. We can see that you have already worked with one of our Color Experts. Please let us know if there is anything else we can do to help! |
Did not cover grey.I used as instructed, like all precious dyes. I left it on 10 mins longer than recommended. Only coloured 50% of gray, within 2 weeks all gray was visible. Non gray hair was fine, colour was ok. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMatthew - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |