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Custom Color Set
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66,516 Verified Client Reviews |
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Darken colorI really think as much as I love this color, I am going to have to go darker to blend my roots in. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeverly- We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to your desired shade. We look forward to crafting your custom color! |
Great service, not so great resultI was expecting a soft black color, but I got a soft dark brown. I understand my hair was bleached, however, then I would have expected it to dye it even darker. After a few showers, my hair totally turned reddish brown. But I still loved the experience. The packaging was customized for each individual. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSilvina - We're truly sorry that the Color and the Tint Rinse (Red Neutralizer) did not provide what you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
No gray coverageFollowed directions to the T My roots stayed a lot lighter than the rest of my hair. In my opinion store color works better and i am still seeking a higher quality color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeleste - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Almost thereThe color was nice, but not quite true to the photo. I expect more violet undertone and it seemed just reddish to me. Gray coverage was OK. It didn't quite saturate and was very light compared to the rest of my hair. Thankfully I don't have too much gray hair, just some strands around my temple. I didn't have an issue with gray coverage with other brands and I followed the instructions to the T. (The instructions by the way were very detailed, which is a plus) The additional color that was included for my ends smelled so strong with ammonia. Which is strange because the color for my roots didn't have much of a smell. I like how my hair didn't feel damaged after and seemed smoother and shinier. Overall my experience with this product and color was ok. I am going to try again after suggestions made to the colorist. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJaneen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not greatColor came out the same as my natural color 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLizet- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Extremely DisappointedI explained to the colorist that my hair was a washed out brown, it hasn't been dyed in over 6 months and that I wanted to go lighter for summer. I also explained that my hair pulls red. After using the color that I was sent it is exactly the opposite of what I wanted! It is now darker with red undertones. It was a waste of $50 and I'm farther away from achieving my desired hair color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No change in color after request to lightenAfter my 1st time trying the product I contacted the support team requesting a much lighter color, I also uploaded pictures of my hair color as requested. The 2nd color I received was almost the exact same I received the first time. The 2nd formula did cover the gray better 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLeslie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Good start with some complicationsThe pack contains well written instruction, gloves, shampoo and conditioner, stain protector, stain remover and enough product. I was surprised that there was no brush. Considering that other necessary items were provided and well though of, I did not expect that and maybe it was my first ever application, I had no own brush. It made my life really complicated and in the lock down it is not easy to get hold of a brush! I hope my next time will be easier. My colour came out too light and not all greys were covered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAgnieszka- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
Poor resultsMy hair prior to coloring was a very bright blonde and my roots were showing. After using the color treatment sent to me by the salon it turned my hair red! My goal was to go a darker shade of blonde to match my roots until I was able to go back and visit my colorist. Terrible results!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTabitha- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not work for meI ordered a different colour to my usual colour. I explained I had tough grey roots and that I had long hair that I had dyed darkest brown so much the ends look black. I wanted to have a warmer colour but it did not work for me. I like the amount of dye I received and it made my hair feel lovely. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |