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Custom Color Set
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66,516 Verified Client Reviews |
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Medium brown turned blackI struggled getting this shade even. Some areas feel like there isn't enough coverage and my ends are nearly black. My hair is really long right now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
hmmmmmnot getting the temple grays to take, so I called and received great customer service and advice to leave the product on longer, for 40 minutes instead of 30. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKelley- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color and highlightsI think we are almost there. Just alittle darker on the base or fill would be better. Highlights instructions were easy to follow and went well. Currently getting dark blonde, maybe bump it up to a light or golden brown followed by the highlights. Thanks, Marie 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
orange hairI went with an ash blonde to try to negate this but still got the orange hair I feared I would be getting. Reminds me of when I tried to dye my own hair in middle school ugh. Back to the salon when I feel comfortable going. I hope this fades quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsay - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair color qualityThe color fades out sooo fast! Stays nice for 1 week or so, That's it! Not too impressed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPhyllis - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Slight tone differencesI have been using this product for about 7 months now. This last box sent I feel the color was off. I got root touch up and it was darker than the rest of my hair. It is possible that my hair has bleached out in the sun and the tone of the ends of lighter now but I feel as though the color experts should account for this and follow up with us as clients to warn us that our color tone may change depending on the sun exposure. It wasn’t terrible. My husband couldn’t notice but I could. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for your feedback. yes, sun exposure can definitely cause color to fade and lighten. if you're not doing so already, i would suggest using a color safe shampoo and wearing a hat when out in the sun if possible. If you´d like to discuss an adjustment with your Colorist, please call us toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday at your earliest convenience. |
Color was a little brassyThe color was nice but it was a little too brassy. My hubby did it, he did a good job. I think my next mail order I would ask to adjust the red. Overall I was pleased. The customer service was very good. Great company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wonderful Product, Difficulty With MatchingWhile I really like the hair color itself, as well as the application accessories, I have resistant grays that are not completely covering and my base color is still too light after an adjustment. My third order is on it's way and I'm hoping that by darkening it 1/2 shade I will get better gray coverage and a better match to what my hair color was previously. I do love the way my hair feels after coloring...the shampoo and conditioner provided are superb!! Keeping my fingers crossed that the third try will be the charm!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarybeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
IneffectiveWhen I saw that my kit had 15vol developer I shouldn’ve pauses and not used it. I went ahead, because. I’m stuck at home and nobody sees me so, let’s experiment. I mixed up the color and applied to most of my regrowth at the roots and then around on some of my fading highlights and my “bangs” I left it on for 30 minutes because 15 vol. sure enough, my hair looks sort of strawberry blonde now? My husband can’t decide and that’s outside in the sun. My hair has no dimension and it’s lost it’s shine. I’ve used a salon quality purple conditioning masque that’s toned down the awful, yellow cast. I’m left a message after I used the product and was told I’d be contacted by a colorist. As of today I haven’t. I suppose I could have spent $10 on something else as useless. The company should be more cognizant that this is people’s hair. For a lot of now people hair is very important, maybe over clothes. I cut some of it off I was so tired of looking at the now dull color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Blonde may be tough colorI just used my first kit. My hair color is a varied shade of blonde from light to light brown. The kit did not change the root color much, only making the white/grey roots white. Overall hair was conditioned and shiny but colorist will definitely see me coming. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |