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Custom Color Set
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66,541 Verified Client Reviews |
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Two different colors on ends & rootsIt seems obvious to me my ends are brighter than my roots plus two inches past my roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkI want color like the first one 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Kind of DisappointedI was so excited to receive my eSalon package. I chose a color out of my comfort zone and decided on a pearl purple dark brown. The photo online showed a hint of purple and I was ready for a change. The packaging is very cute and the directions are super easy to follow. The company really thought of everything. The product left my hair very shiny and smooth. However, there is ZERO purple in my hair. It just looks like plain dark brown (blackest brown). I followed the directions exactly as they were written. Maybe it’s my hair composition, but I’m really bummed. It’s a good quality product, but just be weary of the photos shown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhiannon- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color was different than displayedColor turned out much darker than expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
New colourGreat colour just a bit bright for me left my hair in good condition 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBridget R. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you like the color overall. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Brassy GoldMy color was very brassy, even after a few modifications. I really wanted to love the color. The packaging was great, the instructions were easy. The color didn't damage my hair at all. I just couldn't get a good color that worked on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to providing you with a product that will better suit your needs. |
Color was too golden and I ordered an ash tone....Hi, Your light ash blonde was too golden in tone....I usually buy L'oreal Excellence---and thought I'd try yours since L'oreal seems to fade faster and faster....L'oreal's' and Clairol's light ash blonde level 9 colors impart a more ash tone than e-salons did. However, the E-salon was gentler to skin and hair---Clairol burns my neck and L'oreal doesn't cover gray as well. In addition, I like your liquid color in a bottle rather than having to squeeze color out of those tubes and all the accessories are nice , but I want great multi-dimensional color color that's long-lasting...we'll see how well yours measures up.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLouise- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
I just added the color to the roots. the top part of my hair was so much darker.Now two weeks later, the color is better and not as dark. I might have left the color on longer than recommended Will try it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLuAnn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
STILL TOO RED!!I've repeatedly asked for my hair to be blonde and not red, however, my requests seem to be falling on deaf ears. I think I'll have to go to a salon locally to get the hair color I am looking for. I love the quality of your products and the way my hair feels after using them, but i really can't tolerate the red anymore. Please discontinue my service. Thank you, Georgi Barrett 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeorgianna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DissatisfiedI’ve used my custom colour twice now and both times I still had grey hair showing and the colour washed out quickly even though I wash my hair every 2nd-3rd day using special shampoo/conditioner for coloured hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |