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Custom Color Set
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66,516 Verified Client Reviews |
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STILL TOO RED!!I've repeatedly asked for my hair to be blonde and not red, however, my requests seem to be falling on deaf ears. I think I'll have to go to a salon locally to get the hair color I am looking for. I love the quality of your products and the way my hair feels after using them, but i really can't tolerate the red anymore. Please discontinue my service. Thank you, Georgi Barrett 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeorgianna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DissatisfiedI’ve used my custom colour twice now and both times I still had grey hair showing and the colour washed out quickly even though I wash my hair every 2nd-3rd day using special shampoo/conditioner for coloured hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
going bald!I used the product and the color came out perfect! However, withing a few days I noticed my hair was falling out! A lot of hair. My aunt who has been a hairdresser for 30 years did the dye job for me, and warned me not to do it, but I did. Hopefully she can save what's left of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
I still have grays!My gray hairs are resistant to this product. It left a lot of gray hairs behind 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEspie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
it was too dark"I will like it dark red please 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color not achieved!I have dark mahogany brown hair, I wanted Violet, I do not have Violet. I have dark mahogany hair again. I can't even barely see a tinge of purple anywhere in my hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPhyllis- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color life spanI find that the color process is very easy. The life span is very short lived. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Quality product but not the color I wantedThe quality is great. It doesnt stain bathtubs, came with all the tools, two different shades for roots and ends and it left my hair soft, however, after following the directions to the tee and letting my stylist know my current dark color, my desired color did not come out. I picked a copper mahogany on dark brown hair. I got a 20 developer assigned to me. All it did was give my roots a slight red tint and my lighter brown tips a rusty bronze color. If you have dark brown hair, I suggest sticking with the darker colors or bleach it first because they will give you options for red or golden shades that may not come out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is not consistentEach month the color seems to change. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too harshThe developer fried my fine hair! It’s fly away straw now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |