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Custom Color Set
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66,516 Verified Client Reviews |
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Cannot use this colorAfter patch test ,very thankful I did it. Light Blonde with a neutral tone was very red. Now after waiting all this time for it to arrive ,do I hope to get something that will work? My first attempt at home color not a good experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very little gray coverageI’ve tried this twice now, my colorist adjusted my set after the first one because my grays were not covered. So with this set, she simply told me to leave the color on for 40 mins instead of 20 mins on my grays. No change to my formula was made, just the processing time. It seemed to be better this time, it looked darker. Now I’ve washed it once with a very well known salon color safe shampoo/conditioner and many of my grays are already showing again. Of note, I also noticed that my ends have lightened a couple of shades since washing this one time as well. Esalon is not the correct formula for me unfortunately. I’ll stick with my drug store brand root coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Update on my last color treatmentAs I wrote previously, I colored my hair, it still pulled red, yet I was going to give it another try. First off let me say that my hair growth is slow, in the norm I have very little new growth after 6 to 8 weeks, my grays start to appear around the six week mark. Having said this, with my first order I colored my hair and by the time I received my second order my grays were just starting to show, that was fine. This last order, I colored my hair shortly after having received my package (approx 10 days), I followed instructions as indicated (only the roots), I did not follow with the balayage because I wanted to wait and see how the color would come out. I try and wash my hair twice a week, and I noticed every time I color my hair, after I wash my hair the color changes, the color kind of settles, which I don't mind cause if the color came out well, after the first shampoo it comes through beautifully. As I said, I colored my hair (roots), as instructed, washed my hair, color was okay, still pulled red, even more so this time than the last (not happy), but I said to myself it is what it is.... Three weeks went by and lo and behold my roots started to show... and no, I still haven't done the Balayage Light Treatment... If I was disappointed last time with my color pulling red, this time around I'm extremely disappointed and unimpressed. It's like I was given a weaker formula??? With my hair growth being so slow, how in the world is it possible that after three weeks my grays/roots are showing? Needless to say, I changed my next ship-out date and seriously pondering going into a Salon.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorI requested the color be "lighter", but it is no different on my hair than it has been. Don't get me wrong.....I still love the color, just wanted it a bit lighter. LOL Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiMi - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Two different colors on ends & rootsIt seems obvious to me my ends are brighter than my roots plus two inches past my roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkI want color like the first one 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Kind of DisappointedI was so excited to receive my eSalon package. I chose a color out of my comfort zone and decided on a pearl purple dark brown. The photo online showed a hint of purple and I was ready for a change. The packaging is very cute and the directions are super easy to follow. The company really thought of everything. The product left my hair very shiny and smooth. However, there is ZERO purple in my hair. It just looks like plain dark brown (blackest brown). I followed the directions exactly as they were written. Maybe it’s my hair composition, but I’m really bummed. It’s a good quality product, but just be weary of the photos shown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhiannon- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color was different than displayedColor turned out much darker than expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
New colourGreat colour just a bit bright for me left my hair in good condition 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBridget R. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you like the color overall. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Brassy GoldMy color was very brassy, even after a few modifications. I really wanted to love the color. The packaging was great, the instructions were easy. The color didn't damage my hair at all. I just couldn't get a good color that worked on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to providing you with a product that will better suit your needs. |