|
Custom Color Set
|
66,516 Verified Client Reviews |
|
Sort by: |
|
I had high hopesI’d heard such wonderful things about esalon, yet after numerous emails, me sending in notes with pictures, color adjustments and a long phone call, I still end up with rust orange roots every time, and I’ve had to purchase many of esalon’s tint rinses and toning masks each time. I made it clear from the beginning I was used to going to the salon and knew nothing about hair, but I needed to cover my regrowth once COVID-19 arrived. My natural hair color was coming in with greys, and since I knew I couldn’t learn to do highlights🤪, I was just trying to touch up the roots and grow out my highlights. Yet every time I follow the instructions and get carrot like roots. The response from esalon has just been another color adjustment each time with no explanation or effort to fix things. The toning mask won’t even help. I have no confidence in trying the next color adjustment from them. I’m really sad because my hair looks awful and I feel self-conscious, plus disappointment that I’ve spent a significant amount of money on this. I will say that I think their shampoos and conditioners are fantastic. Excellent for color-treated hair. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEmily- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
White coverage and orange shadeI liked the packaging and the amount of color was enough to cover all my hair. My hair looks shiny and healthier so I am satisfied with the quality of this hair color.However, My gray roots have not completely covered and faded away after the second time washing. Also I still have the red tone which I’d like to get rid of. I ordered the red neutralizer to help with that but that didn’t help either. I’d like to give this another try but for my next root color I’d like to see if I can get a color that better covers gray hair 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKatie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the color I wantedI asked for a deeper burgundy, and I specifically said it didn’t have to look at all natural. I got the same color as I had the first time. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStephani- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Need to changeThe color I’ve been using has been gettin lighter than expected. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusie- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Doesn't cover greysI have had my color reformulated 3 times just so that I end up with tinted, not colored greys. I have a lot of stubborn greys and after coloring they look light blonde at best. I am looking for full coverage, especially of my greys. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I've had better coverage from the store bought boxesI was really hoping to love this since I saw such good reviews! My previous color roots are still shining through this color that I was sent(soft blue black). From a distance in dim light you can't see it, but in bright light or sunlight, you see my old black plum color through. I was really hoping for more of the blue tint in this. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCourtney- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep an eye out for an email from us shortly. We will be reaching out to you to make this right! |
Wanted Blonde got redheadI am really annoyed. I thought we had corrected the problem from the first time, BUT NO! Now, I'll be going thru Christmas with flipping RED HAIR. and it is STILL TOO DARK!!!! How is this medium blonde, natural golden, IT IS RED. I did a beautiful job- nice and even not splotchy, that is the only thing that worked well. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLauren- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Everything great except for the color...I really enjoyed the experience of coloring my hair at home. Never done it myself ever, and I'm in my 40s. I've been a slave to the salon for 20+ years. After being frustrated at my salon colorist never wanting to do anything but foils on my hair, I decided to try something new. Here's what I liked about my eSalon experience - the packaging, the price, how glossy and shiny it made my hair, and the grey coverage. I'm just not happy with the color. I don't feel like it's what I asked for. I was expecting a dark blonde but I feel like I got a slightly gold-tinged version of my natural color - light brown. Also the roots came out lighter than the rest of my hair. It all feels like a bit of a disaster. Hoping it can be worked through and I can arrive at my perfect color with adjustments. In the meantime I'm not sure what I can do as I don't want to re-color my entire head in a hurry. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSarah- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
NopeNo matter how many times I tried their products my color always came out brassy. Even used their reduce brass tones shampoo. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKaryn- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
BrassyMy hair turned more brassy than I like 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMari - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |