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Custom Color Set
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66,516 Verified Client Reviews |
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Need to changeThe color I’ve been using has been gettin lighter than expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusie- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Doesn't cover greysI have had my color reformulated 3 times just so that I end up with tinted, not colored greys. I have a lot of stubborn greys and after coloring they look light blonde at best. I am looking for full coverage, especially of my greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I've had better coverage from the store bought boxesI was really hoping to love this since I saw such good reviews! My previous color roots are still shining through this color that I was sent(soft blue black). From a distance in dim light you can't see it, but in bright light or sunlight, you see my old black plum color through. I was really hoping for more of the blue tint in this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep an eye out for an email from us shortly. We will be reaching out to you to make this right! |
Wanted Blonde got redheadI am really annoyed. I thought we had corrected the problem from the first time, BUT NO! Now, I'll be going thru Christmas with flipping RED HAIR. and it is STILL TOO DARK!!!! How is this medium blonde, natural golden, IT IS RED. I did a beautiful job- nice and even not splotchy, that is the only thing that worked well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Everything great except for the color...I really enjoyed the experience of coloring my hair at home. Never done it myself ever, and I'm in my 40s. I've been a slave to the salon for 20+ years. After being frustrated at my salon colorist never wanting to do anything but foils on my hair, I decided to try something new. Here's what I liked about my eSalon experience - the packaging, the price, how glossy and shiny it made my hair, and the grey coverage. I'm just not happy with the color. I don't feel like it's what I asked for. I was expecting a dark blonde but I feel like I got a slightly gold-tinged version of my natural color - light brown. Also the roots came out lighter than the rest of my hair. It all feels like a bit of a disaster. Hoping it can be worked through and I can arrive at my perfect color with adjustments. In the meantime I'm not sure what I can do as I don't want to re-color my entire head in a hurry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
NopeNo matter how many times I tried their products my color always came out brassy. Even used their reduce brass tones shampoo. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaryn- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
BrassyMy hair turned more brassy than I like 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMari - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Cannot use this colorAfter patch test ,very thankful I did it. Light Blonde with a neutral tone was very red. Now after waiting all this time for it to arrive ,do I hope to get something that will work? My first attempt at home color not a good experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very little gray coverageI’ve tried this twice now, my colorist adjusted my set after the first one because my grays were not covered. So with this set, she simply told me to leave the color on for 40 mins instead of 20 mins on my grays. No change to my formula was made, just the processing time. It seemed to be better this time, it looked darker. Now I’ve washed it once with a very well known salon color safe shampoo/conditioner and many of my grays are already showing again. Of note, I also noticed that my ends have lightened a couple of shades since washing this one time as well. Esalon is not the correct formula for me unfortunately. I’ll stick with my drug store brand root coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Update on my last color treatmentAs I wrote previously, I colored my hair, it still pulled red, yet I was going to give it another try. First off let me say that my hair growth is slow, in the norm I have very little new growth after 6 to 8 weeks, my grays start to appear around the six week mark. Having said this, with my first order I colored my hair and by the time I received my second order my grays were just starting to show, that was fine. This last order, I colored my hair shortly after having received my package (approx 10 days), I followed instructions as indicated (only the roots), I did not follow with the balayage because I wanted to wait and see how the color would come out. I try and wash my hair twice a week, and I noticed every time I color my hair, after I wash my hair the color changes, the color kind of settles, which I don't mind cause if the color came out well, after the first shampoo it comes through beautifully. As I said, I colored my hair (roots), as instructed, washed my hair, color was okay, still pulled red, even more so this time than the last (not happy), but I said to myself it is what it is.... Three weeks went by and lo and behold my roots started to show... and no, I still haven't done the Balayage Light Treatment... If I was disappointed last time with my color pulling red, this time around I'm extremely disappointed and unimpressed. It's like I was given a weaker formula??? With my hair growth being so slow, how in the world is it possible that after three weeks my grays/roots are showing? Needless to say, I changed my next ship-out date and seriously pondering going into a Salon.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |