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Custom Color Set
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66,516 Verified Client Reviews |
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I wanted Ash- I got an orange toneI was asking for an ash brown, like my natural color, but I got a mainstreem brown color, what I could get in every store. There was a better tone in a store one time, but i was 10 years ago. It‘s stinks to dead , i thouth I would die and my throut burns, I never felt something like this. I‘m really dissapointed.. but I give it one more try. The package was nice, full of love. The other items were good... So i really want to work it out, because I like the idea. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLana L. - Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit Ihrer individuellen Haarfarbe unzufrieden sind. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
I'm not happy.Hello. I was very excited to try your product. Actually my mom used to be a cosmetologist & did hair. So I asked her to cut & color my hair with your color kit. We did everything exactly like the instructions said to. At first I thought it looked great. Then once it dried...I still have streaks & spots where my gray roots didn't color at all! I thought even if I might not be satisfied with the color I chose...at least my grays would have been covered up. So I'm sorry to let you know I'm very disappointed. I will no longer be using your services. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsCelena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I like the products very much.The quality of the products is great. My color came out to light however. I want to go a shade darker but I don’t want it coming out strawberry blond. Maybe next time I need to send a picture. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConnie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It is getting better.I was impressed with the first application. It was easy to apply and the color on top was perfect. The second second set was darker and more even. The third has lighten up a little, but it is all even through out. I am pleased with the evening of the color top to bottom. But I will be asking for a shade lighter for my next order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hopefully better results next timeDidn’t turn out how I was expecting. Hair was shiny tho after application. Packaging was beautiful. Gave you everything you needed. The last part where it says add water and massage a couple minutes was messy! Giving it another try 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I wanted.After going through their questions and picking out your color, it barely changed my hair color at all. I wanted vibrant red and got light brown with reddish tones. The product is easy to use and my hair wasn't damaged, but I get a better color from the store bought box dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I had high hopesI’d heard such wonderful things about esalon, yet after numerous emails, me sending in notes with pictures, color adjustments and a long phone call, I still end up with rust orange roots every time, and I’ve had to purchase many of esalon’s tint rinses and toning masks each time. I made it clear from the beginning I was used to going to the salon and knew nothing about hair, but I needed to cover my regrowth once COVID-19 arrived. My natural hair color was coming in with greys, and since I knew I couldn’t learn to do highlights🤪, I was just trying to touch up the roots and grow out my highlights. Yet every time I follow the instructions and get carrot like roots. The response from esalon has just been another color adjustment each time with no explanation or effort to fix things. The toning mask won’t even help. I have no confidence in trying the next color adjustment from them. I’m really sad because my hair looks awful and I feel self-conscious, plus disappointment that I’ve spent a significant amount of money on this. I will say that I think their shampoos and conditioners are fantastic. Excellent for color-treated hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEmily- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
White coverage and orange shadeI liked the packaging and the amount of color was enough to cover all my hair. My hair looks shiny and healthier so I am satisfied with the quality of this hair color.However, My gray roots have not completely covered and faded away after the second time washing. Also I still have the red tone which I’d like to get rid of. I ordered the red neutralizer to help with that but that didn’t help either. I’d like to give this another try but for my next root color I’d like to see if I can get a color that better covers gray hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the color I wantedI asked for a deeper burgundy, and I specifically said it didn’t have to look at all natural. I got the same color as I had the first time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephani- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Need to changeThe color I’ve been using has been gettin lighter than expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusie- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |