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Custom Color Set
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66,516 Verified Client Reviews |
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Dark blondI have used this product 3 times before and the color was perfect. I used this last batch (same color) and 20 minutes in I knew it was much darker than what I had used in the past. I rinsed it out but too late. It's two shades darker than before. Not sure what happened. Kimberly G. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
So disappointedI ordered this product mainly for the ease n natural color The first time using this product it didn’t cover the grey just turned it orange luckily I have little grey n thought I probably didn’t wait long enough so eagerly waiting for the second color I have bought new products I received my color made sure I followed the instructions exactly not only did it not color the grey but has left my hair feeling dry n straw like I have very long hair that I’m careful not to damage so I’m very disappointed would not recommend this product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Great service but colour not close enoughThis is a very hard review to write / explain. I'm naturally very fair haired, I would normally have my hair highlighted quite bright but with that I dont like the brassy / yellowish tones I lean towards the icy colours. In my order I opted for the all over demi permanent colour. On the break down of my specialised colour there was ash and mostly light blond, I just feel there was too much ash and it overpowered the light blond. For me I feel it has darkened my hair substantially. So in a way I'm pleased I opted for the demi permanent colour. Now I cannot fault the service and the concept of the business I think it is fantastic with regards the colour I just think it was too dark for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca W. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great idea, coverage could be betterThe kit supplied is great, sensibly supplying two pairs of gloves is a real help. Best not bother with the stain guard though as it’s too easy to get on the hair accidentally. I ended up washing it off and starting again, plus the remover works well enough. Liked the colour though the redder tones aren’t as prominent as I’d have hoped. Overall though the coverage of grey isn’t great. I only have a light sprinkling but there are plenty still uncoloured including some on my hairline that I particularly focussed on as they are bright and obvious. Might give it another go to see if it can improve but if not I won’t continue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Ok experienceThe product did not cover the white spots near my ears.. but that was my fault as I am always very worried about the skin staining on my hair line. Had a hell of a time trying to tackle the back of my head and while tryinh my best I have to admit I missed the salon experience. The color is fine. The timing was quick and I did not mess upmy bathroom with dye everywhere. I liked the packing of the product and the idea. Nice to do this in the quiet of my own home. Now I will wait to see how long the product lasts on my head. That is the true test. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarin H. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the presentation. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dark blonde ashDark blonde ash It’s very orange and brassy color is it there something to tone it down that I could do I don’t think the color turned out for me Hair feels great Thanks Julie 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not quite rightThis was my second round using the color which had been adjusted to be darker per my request and I was happy about that. The application was easy, instructions were good and everything arrived timely. I was excited to see that and all over color was also included in my order. I was bummed out when I got out of the shower and saw that my hair was noticeably LIGHTER than when I had started. I followed the directions to the T but, I now have a brown/auburn-y color when I had asked for a rich black. The questionnaire indicated a pearl black... I thought ooooo pretty! NOPE.. it's not. I will very likely cancel this subscription both, times I was disappointed with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBernadette - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts will be in contact via email and will be happy to assist in this process. |
Not what I expectedI specifically made sure to select that I wanted an ash color. The color I was sent was a lot of “light blond” with a small amount of ash. I tried it anyway and it turned my roots a warm light auburn color. I DO NOT like warm colors and if I said my current dyed hair color was ash and I wanted ash blonde why would there be any warm in my color? I used to work in a salon I get color formulation and was going out on a limb trying esalon going out on a limb because I am no longer within driving distance of my salon. Unfortunately it’s not working for me. I also want to add it is very hard to get in contact with anyone. Your colorist you can only add a note and the only way I can do that is to reorder? I feel I should have direct contact if I have a “personal” colorist. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKarissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Colours not as expectedI have tried two colours now to achieve a cool dark/medium blonde on my roots to match up with some blonde highlights I have and I first went a light ginger then the corrected colour sent to me has given me a dark ginger. Very cross as I explained to various people before I bought that I don’t want this to happen. I am naturally dark blonde and wanted to lighten my hair a bit but to blonde not ginger! I wouldn’t recommend using if you want a blonde finish as there is so much warmth in their colours. Now I’m left in a real mess with no hair dressers open and roots that are different colour to my hair! 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Bris! Thank you for sharing your feedback with us. I am so sorry to hear that you didn't' like the colour result. Please check your emails, your personal colourist has contacted you with the solution. Let us know if you need anything else. |
Not enough colorMy roots came out a lighter golden red blonde and the rest of my hair was more strawberry blonde. Would have enough for just roots but my hair is almost down to my waist so one bottle wasn't enough to cover all of my hair, Now I have strawberry blonde hair instead of the red that I had wanted. The kit is great, the smell is good, my hair feels good just not enough color so I didn't get the red I had wanted. I think the color would have been perfect if I had two bottles but don't know for sure. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWilliam - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |