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Custom Color Set
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66,541 Verified Client Reviews |
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Still a little red!I love the package your recieve and it makes it all so easy, however my colour is still more red ! I like ash and cooler shades of blonde but this colour still comes out draker then my hair is and with this red in it. If the colour would be correct and without the red than this is a great service ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - We’re sorry that you were unhappy with the red tones of your recent color application. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Darker than expectedI was expecting the color to be lighter than it was. My colorist has been amazing and worked with me right away to have this corrected on my next order so its the color i was looking for. Excellent service for sure. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
This was my first time and I have to admit I got the wrong color.I wanted a muchThis was my first time ordering and I really wanted a much lighter brown with red in it.i need to speak with.ce line on this How do I lighten it up?I'd rather speak with her in person.thank you Mrs lynell Lambert 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynell - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs based on your conversation with her. We look forward to hearing your feedback on this new formulation soon. |
Dull ColorI have never used a color that is supposed to be in the auburn family that is so mousy and dull! I have been coloring my hair at home for more than 20 years, using both professional and boxed color, and I have never had this experience with any hair color in the red family of colors. My hair felt like straw until I used the conditioner. I wish I would have stopped the second order from shipping because now I feel obligated to use it so that I don't waste the $30 that I spent on it. The one positive thing I can say is that my hair was really soft after using the conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCassandra - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
LightI was looking for more red than golden, other than that, it was great! Easy to follow directions, especially for a novice like me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
What the hell?I’ve been getting color here for a while and had no issues. My hair has grown a lot so I added an extra bottle to my order and instead of blonde my hair came out bright red. I was in tears. My roots are blonde and my ends are bright red and all I can do is pray it will fade back. I can’t believe this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachael - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
The red endsMy end aren't as red as I was hoping I followed the directions as prompted and carefully and my roots are perfect by the ends turned out a similar color to the roots not sure if it's my hair or but it's soft and smells great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Colour was completely wrong!?I had ordered Medium Blonde Copper, but I would describe the colour Dark Blond Mahogny. Thank god I did a test first. 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertsemma D. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gray coverage is excellentWill be able to give 5 stars when the color is perfect. The formula still has more red than I’m happy with. It’s unfair really to evaluate it now because the color was wrong when I started using ESalon but they are trying to make it right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- We are very appreciative of your feedback! After reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! Your adjusted color will begin processing July 19th. |
greys not covered, fades fastI tried the product several times, then tried an adjusted formula--it still did not cover my grey hair and faded very fast. My roots have always been much lighter than the rest of my hair since using. I have always used dark brown hair color, even before switching to this brand. I regret cannot use this brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |