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Custom Color Set
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66,516 Verified Client Reviews |
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Use to be awesome.I've used the Custom Color Set for several years and always had many compliments, even from professional hairdressers. The last few times I used it, the gray did not get covered. I left it on the roots 15 minutes longer. Has something changed in the formula? I have auburn, which fades, but it does so more quickly now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuby - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Dye is making my hair brittleI was very excited to try this product. I even gave it three tries in case I was mistaken or had done something wrong. It continued to make my hair brittle and the dye washed out from my roots within days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrisha - We’re sorry to hear that your hair color is fading faster than you expected and changed the texture of your hair. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
2-stars for the Staff & Process but me.....Not Happy!!!When I first started using the system, it worked! It worked a lot better than the off the shelf systems, As time went on, first I noticed build up on my scalp, then the the color would not last, especially the front roots. I attempted to eliminate the causes. First, gave myself a thorough scalp cleanse every week to remove the build-up. To watch the color wash along the roots on would watch how close I would let soap het to hair while cleaning my face. I woke this morning (Tuesday) after applying the color Saturday now color is missing along the roots AGAIN!... I noticed the non-full-coverage immediately after drying my hair via towel. Coverage failed in places along the front of scalp even though I thoroughly applied the color to every strand using the tools provided. There was also non-coverage in spots on both sides on the crown of head. I think this is the end of road for me. Thanks. M.A. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichael - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My hair is damagedMy hair has never felt worse in my life. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJossie - We’re so sorry to hear that you were disappointed by the texture of your hair after your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair color didn’t come throughI have naturally dark black hair and wanted a lighter brown. The color I got barely made a difference at all. My hair still looks black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSovanna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Queries roots and ends ,Queries roots and ends ,why do my ends look the same cclour? And the rest is just the colour I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie T.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Leftovers exploded - red all over my bathroom - looks like a crime sceneI cannot believe I am not seeing this here as it happened to me twice (I have only used twice). I don't like to use the whole bottle since I have short hair. I mistakenly put the top back on the mixed chemicals I didn't use and staged the leftovers to throw away but before taking it to the trash heard a hissing sound in my bedroom to luckily discover it before it blew up all over (only some started seeping out on the box or else it honestly would have blown up red over my whole bedroom). Round #2 being smarter I didn't put the cap on but did place a tissue on top so it wouldn't spill. Came back to the bathroom with it exploded again all over my bathroom. Countertop and cabinet of vanity looks like a crime scene. Won't come off (not kidding, just finished bathroom reno last month). Look, I get that I didn't use the whole bottle like it says but how is this not noted anywhere in the instructions?!?!? The slightest reference may be in step #2 when it says "this is important, don't skip, lather the remaining bottle before rinsing". I thought that was for the color to hold not to avoid an explosion that permanently ruined my bathroom. Product was otherwise fine - I think it left my hair softer than your traditional box color from CVS but obvs not ever using again. How do I cancel? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still a little red!I love the package your recieve and it makes it all so easy, however my colour is still more red ! I like ash and cooler shades of blonde but this colour still comes out draker then my hair is and with this red in it. If the colour would be correct and without the red than this is a great service ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - We’re sorry that you were unhappy with the red tones of your recent color application. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Darker than expectedI was expecting the color to be lighter than it was. My colorist has been amazing and worked with me right away to have this corrected on my next order so its the color i was looking for. Excellent service for sure. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
This was my first time and I have to admit I got the wrong color.I wanted a muchThis was my first time ordering and I really wanted a much lighter brown with red in it.i need to speak with.ce line on this How do I lighten it up?I'd rather speak with her in person.thank you Mrs lynell Lambert 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynell - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs based on your conversation with her. We look forward to hearing your feedback on this new formulation soon. |