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Custom Color Set
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66,541 Verified Client Reviews |
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The color was not for me. (Dark Pearl Copper Blonde)I was anticipating a dark blonde. My natural color is dark blonde. I dyed my hair and became an auburn color. After about a week some fading started. Next I was dark blonde. One to two weeks thereafter seems I was at my original color. This is washing my hair everyday or every other day. I was offered a credit and was told I cannot purchase something like the tint rinse or shampoo with that. I’d rather do so because the color I was not as happy with as I thought I would be. Hope this helps. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGwen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong ColorI had asked to have my color lightened and my adjusted color was the exact same color as last time...I have asked again to have it lightened this month so hopeful this works out as I was told I am getting another root touch up in a lighter color and a different product for the rest of my hair...my hair is pretty dark so concerned I am not going to blend well if I don't do an all over color but did address this with colorist so we will see 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
USED TO BE GREAT NOW JUST OKAfter reading the other reviews below...i too have noticed a difference. It is lasting as long as over the counter dye products. It used to last 4 to 6 weeks...now im lucky if i get 3 weeks. What have you done differently? I may cancel ...ive been thinking of it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you for your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
ColorMy color had more brown than Mahogany. My color from the salon has more Mahogany tones that are cool undertone and not brassy or warm red undertones. This color seems to be more medium brown and seems to be less Mahogany (can only see in the light). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not the color I asked forI get better color from drugstore box color. And less dryness with Drugstore box color - I use an ammonia free brand. E salon really dried my hair out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsK R. - We appreciate your feedback here at eSalon! We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour not rightColour to light 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEleanor M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still on a journey to find my natural hair colourHello, This was my 3rd colouring and even with the slightly lighter shade that was recommended, I still find it too dark. My hairdresser also strictly followed the instructions regarding the step "Blend for shine". I am not dissatisfied but I guess it's just taking us a bit longer to experiment which custom colour brings me to my natural hair. Let's call it a journey :-) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNadia R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
too DarkMy hair is VERY short, so the color being too dark will show the gray easier. Though my hair feels great, and I also have the tint rinse nd camo Mist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Is not covering my grey after first washColors removes after first wash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJohnna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Custom made they really do listen to youI’m a returning customer and I’m pleased I did return . The e salon team really do go above and beyond to deliver what you want and taylor it all to your hair requirements worth it if you don’t want to risk a surprise result from shop bought box hair dye 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexis, thank you so much for sharing your joy with us! We're so happy to hear that you have returned to us and that you're enjoying your hair colour! We truly value your feedback and look forward to hearing from you again in the future. |