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Custom Color Set
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66,516 Verified Client Reviews |
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3rd time in row not what I requestedGave it a chance a third time and again not o wanted!!!! Too dark and still warm. Will not risk again! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Anna! Thanks for reaching out! We are truly sorry to hear that your color didn't meet your expectations. Please check your emails, we've just contacted you to help you further. |
Didn't color my grey hair for more than 1 weekMy grey hair came back in 1 week after my application. I use a shampoo and conditioner that treats my thinning hair and I was told that it shouldn't affect my dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMicki - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Custom color setI’ve always loved your products for years and have always gotten lots of compliments and people always love my hair color. This year I’ve been asked why I have changed my hair color! Also, when I color my hair it’s not the same texture it used to be. Have you changed your product? I’m thinking of finding a new place to buy my hair color and products and I’m very disappointed because I have truly loved your products in the past. Any suggestions? Thank you. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
WOMEN BEWARE!!! SEVERE HAIR LOSS!I have very long, naturally red hair. I've used this product two times to cover my grays. After the 1st application I noticed heavier than usual hair shedding. After the 2nd application on April 2nd I immediately had severe hair loss. It's been 2 weeks and I'm still losing hair at a catastrophic rate. I was literally crying in my bathroom this morning as I very cautiously brushed my hair and watched in horror as hundreds of strand of hair fell into the sink. I will definitely NOT be reordering, and I will warn every woman I can reach to avoid this company and their products. Sadly, the reviews I originally read were great. But when I Googled "esalon hair loss" hundreds of women had the same horrific experience! Beware ladies!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
The color was not for me. (Dark Pearl Copper Blonde)I was anticipating a dark blonde. My natural color is dark blonde. I dyed my hair and became an auburn color. After about a week some fading started. Next I was dark blonde. One to two weeks thereafter seems I was at my original color. This is washing my hair everyday or every other day. I was offered a credit and was told I cannot purchase something like the tint rinse or shampoo with that. I’d rather do so because the color I was not as happy with as I thought I would be. Hope this helps. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGwen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong ColorI had asked to have my color lightened and my adjusted color was the exact same color as last time...I have asked again to have it lightened this month so hopeful this works out as I was told I am getting another root touch up in a lighter color and a different product for the rest of my hair...my hair is pretty dark so concerned I am not going to blend well if I don't do an all over color but did address this with colorist so we will see 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
USED TO BE GREAT NOW JUST OKAfter reading the other reviews below...i too have noticed a difference. It is lasting as long as over the counter dye products. It used to last 4 to 6 weeks...now im lucky if i get 3 weeks. What have you done differently? I may cancel ...ive been thinking of it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you for your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
ColorMy color had more brown than Mahogany. My color from the salon has more Mahogany tones that are cool undertone and not brassy or warm red undertones. This color seems to be more medium brown and seems to be less Mahogany (can only see in the light). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not the color I asked forI get better color from drugstore box color. And less dryness with Drugstore box color - I use an ammonia free brand. E salon really dried my hair out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsK R. - We appreciate your feedback here at eSalon! We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour not rightColour to light 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEleanor M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |