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Custom Color Set
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66,516 Verified Client Reviews |
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My roots are still red and fade out so quicklyMy request/goal was a hint of red in my medium-dark hair. This is auburn or was when I was choosing a color. A small amount of red to add a tone that was noticeable when the sun shined on my head, that was what I wanted. When I'm indoors under recessed light, my freshly colored roots look very red. A week later they are pale, almost pink taking on a glow. I'm now buying boxed ash brown to get by. The dual process should be the perfect system to create a completed coloring for my "simple" request especially with increasing grey to deal with. Darker, more deeply, neutral covered roots is always preferable when coloring in ANY color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVickie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
NEVER GONNA BUY WITH THIS STORE ANYMOREBEAD CUSTOMER SERVICE 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdelia - We’re very sorry to hear that you were disappointed with your customer service experience -- and we appreciate your candor. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong Coloring 3 times nowI was so excited about my order. When my daughter applied my first set, it was roots to cover gray and 1 bottle of color for the rest of my hair. My roots (gray) were not colored at all which was bad enough but the color actually didn't color the regrowth as I am a medium brown and I like my color dark brown/black. Therefore you could easily tell where my gray was and regrowth was and my darker hair from about 2 inches from my scalp to the ends of my hair. I wrote in to my colorist again and sent photos, explaining what had happened and that my color should be even darker, they adjusted it. 2nd time weeks later after my adjusted color arrived we tried again, much to my dismay it still didn't cover the gray or the lighter regrowth. I wrote in again, explaining the same issue. E salon was kind they readjusted my color again and sent me 1 bottle free of charge. The one bottle they sent was for roots and all over color. Weeks later, my daughter applied this new adjusted color last night. After I rinsed it out then shampooed & conditioned with the product they sent, guess what? The yet again adjusted color did not cover the gray, nor did it color my lighter growth AGAIN. I literally cried last night as I cant keep doing this and paying for this product as well as the time wasted. I love the idea, but how many times can a woman re-color her hair before its destroyed? Not much because I do have damage and had to have my hair cut between my last color and the one last night and it is still not what it use to be. Don't misunderstand I am not reapplying every 2 weeks, I am waiting the typical 5-6 weeks with a lot of gray and light brown regrowth. I am extremely upset and just want to cry again today. Yes we follow their directions to a T. Before eSalon, the product I was using from my local beauty supply store gave me zero problems and it covered everything to perfection. This has been a lot of wasted time, effort and money on my behalf. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not the color I wantedI want it to get the color disclosed to my natural hair and to dye my ends I add photos and everything. I color my hair for so many years now and this was not even close. They suggested dying my roots and then everything else. I DID IT! and now my hair is so much darker at least 3 shades difference and my roots have some reddish in it. THAT I TOTALLY HATE. I will wait for a little bit and I'm gonna use toner and try to lighten it. Overall was an easy and quick application. I like how my hair is feeling but that is all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AllergicColor was just what I wanted but I must be allergic to one of the chemicals because I broke out severely on my face and scalp. I have decided I cannot use you products. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
E salon SUCKSFirst off, I was super excited to receive my color set. Rave reviews and quick shipping…love. I told my colorist my current hair color and the color I wanted to achieve. My natural hair color is brown, however, my hair is currently blonde. I wanted to go for a light brown. However, I would’ve been nice to know that I would need an orange or red color beforehand to get rid of the blonde. So, my hair is completely the same. Nothing at all as changed. I’ve been crying forever. Oh and also…..my volume 20 developer just EXPLODED everywhere. I was sitting in bed and heard a strange noise. I look over and the developer is on the ground with hair dye ALL over my room. My walls are now stained with hair dye (which I will get fined for so thanks eSalon, I appreciate that). My sheets, blankets, makeup, skincare, carpet, floor, walls, clothes, and blinds are all COVERED with hair dye. I highly recommend staying away from this company. When were they mention in those high-valued magazines? What, in 2010? Because they sure don’t deserve it now. I want my money back and not one of your crappy products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Abigail - We’re truly so sorry to hear about your overall experience with eSalon. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Not much coverageI have some gray on one side of my head and it left it lighter than the rest of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Laura - We are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Washed out immediatelyI ordered this to touch up my roots from brown to black and the color lasted a few days until I washed my hair a second time and now it’s ALL gone 😭 I feel like I wasted so much time and energy. It looked fabulous for those three days though 🤪 (and yes, I used color safe shampoo/conditioner) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
To DarkIt’s to dark for me, almost black. Any way I can lighten it just a bit Easy to use 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Lovely colour, just not for my skin tone.Although i don't think the colour suits my skin tone, it is a nice colour. And the shampoo/conditioner left my hair feeling beautifully healthy even weeks after the dye application. Look forward to finding my colour and i'm confident that my hair wont be damaged whilst discovering it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiss S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |