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Custom Color Set
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66,516 Verified Client Reviews |
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Not the colour they said.I sent a picture of my present colour which had root growth, that i had tried to do, this had a very warm tone. I spoke a couple of times saying that i definitely wanted no warmth to the colourist, so i was advised that a light brown with ash tones would be the best, i was only going to do the root growth although this was now a good 6 inches, but the rest of the length was fine. I paid for fast delivery but it still took about 9 days to arrive. I followed the instructions and was left with a very strong warm colour more then before. I washed it a few times and even put a blue shampoo on which didnt make any differance. I have now had to put a colour stripper on and have a fair ginger colour on my growth. No i am not happy i ended up paying £26 for a colour supposed to be tayloured to me that has made my colour worse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Diane! We are so sorry to hear your colour hasn-t met your expectations. Please check your emails, we got back to you to help you further. |
Fades quickly, can’t get more to refreshI absolutely loved this color when I first ordered it, so much so that when it began to fade I immediately ordered more. I only received my root color. I was shocked by this since I used esalon in the past and the kit typically refreshes the entire color. While it’s a great product, I feel like that was there was to save money at the customers expense. I don’t think any product designed to color my hair that requires me begging customer service to include enough product to complete the task is worth it. The first kit you get is nice, but beware that this is I’ll never ship twice to you. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsAmy-Thank you for your feedback on your order. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied! We are so sorry to hear that we haven’t got it just right with you. One of our Color Experts has sent you an email to get this resolved for you. We truly appreciate you reaching out! |
Not worth it!Not sure how there’s so many great reviews. I was pleasantly surprised with the presentation of the box and everything they sent however considering i colored my hair on 10/6 and today is 11/10 that’s not good. $4 revlon lasts longer and did a better job. Maybe because I’m a redhead but I don’t think that’s the case. This coloring made my hair multiple colors. I was grateful I did it right before Halloween. They sent a “root” color and a rest of the hair color. These colors looked like night and day they were so different. So in general, not for redheads! Too expensive and only lasts 3 weeks if that. I wasn’t planning on giving a review but I would’ve liked to have known this before purchasing so here I am. So today I’m trying the second box because I forgot to cancel autoship. I am hopeful that since I don’t have a “root” color that it won’t look as bad this time. Unless a miracle happens with this color job (highly doubtful) I will never purchase esalon again. Too bad too as I like small businesses and their presentation. Really wish I could upload my pictures. Almost looked like a clown. Maybe that’s why?! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Lighter than on pictureThe color ended up lighter than shown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIzabela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Was expecting coverage and warmthIt turned out very ashy and didn't over my gray hairs 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
May change colorI really liked the color the first time since I was coloring my uncolored hair. The last 2 times I have not liked the color as much. I may adjust the color this next time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Don't stayI put in just 20 days and is gone for my roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEliana - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Last formulationMy color keeps getting lighter and lighter, now it’s too light and continues to be too gold 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color! |
Very disappointedI was looking to lighten up my natural dark hair so I decided to give myself a try. The palette offered through the app seems limited in terms of variety of colour for my taste but I decided to give it a go anyway. I chose one of the lightest tones available thinking it would be noticiable change. I followed all the steps, I covered all my hair and waited according to the instructions but the results were far away from my expectations. It has been 5 days since I applied the colour kit and I can't see a difference between my original colour and the formula chosen for me. It's very disappointed and honestly a waste of money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Carolina! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we will get back to you to help you further. |
Yikes...When I recieved this color I was suuuuuuuper excited. It looked great until week 3...then...there it was....suuuuuuuper hot roots. I chose a level 3 mahogany brown. My roots...well....they are a cranberry red....what the huuuuuuh? I have since sent photos and a message to my colorist for help with adjusting my color formula to hopefully avoid this in the future. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |