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Custom Color Set
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66,516 Verified Client Reviews |
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Just okay.Works great for a week or less. Everytime I color, I love it but it just doesn't last. I generally only need to do my roots. I'm sure it probably works great for others but I've actually found supermarket touch-ups and semi-permanent colors to be longer lasting and significantly cheaper. The color looks just as good, my hair feels great and lasts for at least 3 to 4 weeks (my hair grows fast). I've been using eSalon for a few years but it only takes two washes and the grays of my roots are significantly lighter than the rest of my hair. I love many eSalon product but the Custom Color Set just isn't for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLezlie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
To darkWent darker than my normal colour which is the same as what I had for this! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Victoria! We are sorry to hear your color went darker than expected. Please check your emails, we got back to you to help you further. |
Does not cover greyI love the customer service and believe colorists are experienced and customer friendly. I tried 5 times and worked with them to change my color. Looking for dark brown hair and grey coverage is not enough, I still see Grey's after following all instructions. I still like to go with them as it is ammonia free dye. I will prob give it 1 more try to order something darker.🫰 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The soft black didn’t take or even cover my gray.I’ve been very happy with the colors in the past. My natural color is light brown with gray around my temples. A few months ago, I dyed it ‘store bought’ mahogany. I was really looking forward to the black but, after following the instructions and getting out of the shower, it’s barely dark brown and I still have the gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair did not hold the colorI like the Féria I use so much better!!! It’s brighter and it lasts so long the very first time after coloring that I washed it the color faded!! Especially on my roots… I want to cancel!!! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTamira, we never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not dark enoughMy roots are lighter than my ends. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Naida, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Hair colourI was super excited to try this out hoping for it to be a nice chocolate brown when I applied it it came out pitch black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Bella! We are sorry to hear your color came darker than expected. Please check your emails, we got back to you to help you further. |
Grey coverage quite poorWhen I first used I got 3/4 weeks great coverage now it’s showing through 2 washes ?! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Louise! We are sorry to hear your greys are not fully covered. Please check your emails, we got back to you. |
Not goodMy hair feels stiff and no shine 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmelia - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Nothing happenedMy hair looks EXACTLY the same. Followed the instructions completely. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Anna, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! (: |