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Custom Color Set
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66,689 Verified Client Reviews |
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Not red too much orangenot red too much orange color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie-Helene - We apologize that you were disappointed with the results of your last hair color order. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Happy with it...I had asked that my hair color be a bit more 'yellow', blonde, and it was done. Thanks 0 of 0 people found this review helpful. Did you? |
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Hair colorI LOVED the hair color. I just think it came a shade lighter than what I expected. 0 of 0 people found this review helpful. Did you? |
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My mistakeHi, I asked to have more copper put in it and it pulled some orange undertones. Next time I would like to go back to what I had before. More of a richer dark brown with some dark copper highlights. :) Thanks, Lauren 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We have received your request to return to your previous formulation. Your colorist will review your comments before your next order ships. If they have any questions, they will reach out to you directly. We look forward to crafting your custom reformulation. |
Be carefulI normally don't write reviews at all but I am this time. I received my kit from esalon in about 7 days. Everything was neatly packaged and instructions were easy to follow. I feel the cost of what you receive is well worth it. I never received outreach from their representatives personally, only by email with shipping updates, etc. when I received my product I was so excited to correct my hair color. I followed the instructions to a tee and after washing and drying my hair discovered my hair has a green tint all over. This is not the light blonde color I wanted. Now a lot of things could have created this color from previous dyes that were on my hair. I'm going to a professional tomorrow to fix my hair. Just be careful if you have other dyes in your hair. You may end up with an odd color as I did. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne- Thank you for taking the time to share your feedback with us. We apologize that your hair color was not 100% satisfactory. A member of our Color + Care Team has reached out to you regarding this matter to discuss your hair color needs and satisfaction guarantee policy. Again, we are sorry to hear that you are still experiencing a green tint to your hair. |
Requested Ash Recieved GoldenI was very specific when speaking to an esalon stylist that my hair is ashy blonde, and I did not want to wind up with any gold to my color. My hair is now gold, and I look ridiculous. Packaging and convenience of the product are great. Too bad you couldn't actually customize my color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that you reached out to us with your feedback and, per our Satisfaction Guarantee, we refunded you for your color. Again, we apologize that you were dissatisfied with your experience. |
Nice color, but not a color for meI went from a light brown to what I thought would be a golden blonde color. When I did my hair, it was darker than before I colored it. I like the blonder color, so I hope my next one is the shade I like. Other than that, it leaves my hair feeling good, not burnt like other companies products. I also like the smell of the sealer shampoo and conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- Thanks you for sharing your thoughts with us. We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We hope that you choose to order your next Custom Blended Hair Color with us. |
no way!This product turned my roots purple! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - We apologize that your color results did not turn out with a purple tint. Since you indicated that you were unhappy with your color results, a representative has refunded you for your most recent color, per our Satisfaction Guarantee. Again, we're truly sorry that you were dissatisfied with your results. |
Not bright or true enoughNice coverage, I just can't hit the mark! I want a true copper color am I reaching for the stars here? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We apologize that you are unsatisfied with your color results. Since the color was not as bright or true as you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience and hope that we can help you with this matter. |
good presentationEnjoyed the cute box presentation & easy to understand & use instructions. The product washed out quicker than my old product & didn't hold on to my grays :( coloring is a lot of work for it to just wash out! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We're sorry that your color results faded faster than you were expecting and did not provide the coverage you were looking for. Since you were dissatisfied with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |