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Custom Color Set
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66,944 Verified Client Reviews |
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ColorNot exactly the color I wanted. I keep saying think Sharon Osbourne red there's a little too much Brown in the color it needs to be more vibrant red but not orange red blue base red and I'm not sure what the pro part has to do with anything. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy- We never like to hear that our customers are even the slightest bit unhappy with their color, which is why we have a Color Happiness Guarantee! Please lookout for an email coming your way so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
another catastrophic sessionI complained about the new dye over six months ago and cancelled the sequential orders. After thinking my complaint was heard |I resumed the order. and my hair has fallen off, my head is on fire. I do not want to continue with this chemical again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHellen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
COLOR IS AMAZING!!My colorist is the best. I'm always getting compliments on my hair color. Esalon definitely knows what they are doing with hair color. I recommend this company to everyone. 0 of 0 people found this review helpful. Did you? |
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Best ever hair coloring kit.Finally a hair coloring kit that looks natural. I am a strawberry blond and other kits would leave my hair looking very brasses. On top of that I would add highlights to give my hair some depth. That would often damage my hair. Esalon also covers the gray around my face better. With this product I don’t have to highlight it gives my hair shine and natural looking highlights. As a result, my hair is healthier, more natural looking, along with shine and beautiful highlights. So very happy with this product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Loved the formulaThe color turned out better than I expected! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
too DarkMy hair is VERY short, so the color being too dark will show the gray easier. Though my hair feels great, and I also have the tint rinse nd camo Mist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Uneven and Way Too DarkI am devastated by the outcome of my hair, I followed the instructions step by step. I was sent two different color dyes for my roots and ends! I look like a clown who’s hair color was botched! Two different shades and the ends of my hair is SOOOO incredibly dark and ORANGE! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair feels awfulLike straw 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeghan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
BrassyI had the original color adjusted because of brassy roots. Yet again I have brassy roots that I can’t get rid of. Plus my hair began to break off at the roots!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Caused a very itchy scalp!Why is the 2nd delivery automatically charged to my account and why is it DOUBLE? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |