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Custom Color Set
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66,962 Verified Client Reviews |
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ColorI believe the last color change we did is pretty good. I will keep with the change for now. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Color was perfectI loved the color but it did not cover the grey well; especially around my face. This is the only complaint that I have 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMartha - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
UnsatisfactoryDidn’t cover well 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJeannie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
New Formula not as good as old formula!I have enjoyed using your color products for the past few years. The color was equal, if not better than the one my hairstylists use. However, I noticed with my last two orders, the formula did not last as long as it had with the previous formulas. I could see the greys, within 2-3 weeks! It is a disappointment, especially since the price has increased, since I first started using your products. I skipped my upcoming order for now. I had my stylist color my hair, which for the price was about the same, as if I had used E-Salon hair color. It also looked as good with my stylist's products. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Lot of hairlossI had a huge expectation from this brand. I have been following them from quite sometime. Finally bought the medium brown violet mahogany. Color is really rich. Love the quantity they provided compared to the box dye but..I had hairfall which I could possibly have for a month in a day.:( The color turned out more burgundy. Won't be using this product again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDivya - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
This Company Keeps Fraudulently Charging My Credit CardBEWARE! This company never delivered my initial order, then keeps charging my credit card even after I've cancelled with them multiple times. This is a scam and I've reported them for fraud multiple times. Shame on you ESalon for the bait and switch. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJo - We're truly sorry to hear that your order never arrived. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Only color I useWill not go back to drug store color again. First off , just love the packaging, makes me feel like I am getting something special. I have always been a home color, and this is Soooo much better than any drugstore or beauty store brand I have used. And love how easy you can adjust and try other dimensions of color. This has been the most natural color kit I have used. And YES it really does cover the stubborn greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Becky! Your feedback is greatly appreciated. We are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color on December 30th (: |
Love my new color!So I really love the color, even more than what I was getting at the salon. My hair feels great, grey coverage is comparable to the salon, seems to fade a bit quicker but I have also been washing my hair more often so hard to judge. Kit had everything I needed, definitely appreciated the color remover and color protectant. Overall I am thrilled especially given the price compared to what I pay at the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Elizabeth, thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! Your next order will begin processing on January 4th. Happy Coloring! |
In loveI couldn’t have made the color better myself. It’s perfect and left my hair so smooth and soft. Highly recommend 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Sasha! Thank you for the wonderful review. We are extremely happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. Happy Coloring! |
Love the product.Great hair color, lasts and looks awesome 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Elisa, thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair. Happy Coloring! |