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Custom Color Set
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66,962 Verified Client Reviews |
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Color is WAAAAAAYYY offOrdered this "custom blend" to refresh my medium to light copper blonde hair. Im not sure if it was just someone mixing it and making an error, because I have had good results with the same order before, but this time it ended up a BRIGHT Mahogany Red! It was ridiculous. I had to pay to have the color removed from my hair!! Now I'm just walking around with bleached hair waiting on it to recover enough to try to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatasha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too brownThe quality of the product was good but it was too dark. My hair looks brown, not red. Can I have 15%more copper in my next batch please. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Followed directions to a TAnd it was not the color I expected and left my hair dull and in a horrible shade. Super unhappy. Also unable to figure out how to contact to send back the shipment they just sent and get a refund. Bummer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Amazing CoverageI hadn't dyed my hair in four years because I wanted to give my scalp a break after so many years of dying. My hair is about 50% gray mainly in the front. I didn't mind being gray but it was exhausting explaining to people that I'm not retirement age. I decided to dye my hair and researched eSalon. I'm very satisfied with the coverage, actual color and customer service. It's been better than having a hairdresser dye my hair. I don't have to worry about hours waiting my turn or issues with my gray rejecting the color. 13 of 14 people found this review helpful. Did you? |
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Response From Our ExpertsHi Yvonne, we truly appreciate your feedback! We are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Perfect colorFirst time user; always went to a salon. I'm more than pleased. Color is perfect, customer service was above and beyond. Winning combination 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Barbara, we are so thrilled to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Loved it! Demi-permanent natural med. golden blondeI had Covid hair, dark blonde roots (5 inches worth) with bleach blonde ends. I decided to try and match my natural color. My colorist told me to use the Tint Rinse (Golden) first to prepare the bleached hair so it’d be a more even color between the two. I’m not skilled at hair care, but I did it myself and it looks fantastic. I went with the Demi-permanent in case I screwed up, plus you don’t get the line of demarcation really. It was awesome being able to talk with my colorist for suggestions since I had such a drastic line between my colors. My bleach blonde underneath which had been heavy highlights before, just gives it subtle dimension now. I think I’ll just be going to a hairdresser now for hair cuts. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Heather, we are thrilled to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
New colourGreat colour and amazing shine. Can’t wait for my next colour order 0 of 0 people found this review helpful. Did you? |
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Not happy with resultsDid not cover my grays when all other hair dyes have. Hoped this would be a good experience but nope. I am stil waiting for a response from my "colorist" a month later. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiza - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour not lasting more than 3 weeksI have to agree with some of the clients' reviews. As much as I love the colour of my hair, I find that it doesn't last as long as it used to. I thought I was the only one that felt this way but, it looks like something has changed for sure! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmy - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Works great!I started coloring my hair about a year ago using eSalon. The coloring works great and I have so many compliments on my color. It is easy to use, directions are simple and I recommend 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Kathleen! We love hearing your feedback and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |