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Custom Color Set
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66,962 Verified Client Reviews |
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Poor coverageI have done home dyeing for many years and I have NEVER had my hair come out so streaky and terrible! This was the third kit I had used with them and the second was not good at all, but I gave them another chance. Never again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
The color was off a bit.The color was really dull and wasn’t the color I was looking for. Hopefully the change in color will help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Only lasted two weeksColor not long lasting 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalory - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Have not received itIt's over a month since I placed my order and I still haven't received it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kristen, we are sorry to hear this! We see you have reached out to us and the request was handled. |
Custom Color SetGetting easier for me to apply this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJunia - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
AwesomeNo harsh chemicals. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDorothea - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
New ColorI absolutely LOVE the color and the gray coverage is fantastic!! An incredible added bonus is the blinding shine of my hair! And so soft… I am extremely pleased 😊 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
ColorMy color had more brown than Mahogany. My color from the salon has more Mahogany tones that are cool undertone and not brassy or warm red undertones. This color seems to be more medium brown and seems to be less Mahogany (can only see in the light). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too lightColor is too light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheree - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still fading faster than I'm used toLove the colour but within a couple of weeks it starts to fade have gone slightly darker but still having the same problem, not been in the sun was and condition with shampoo for coloured hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane R. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |