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Custom Color Set
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66,541 Verified Client Reviews |
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Second time I requested a color adjustmentMy color was changed and I provided specific instruction including the actual percentages of each color I wanted and for the second time I received the wrong color. Extremely dissatisfied! Cancelling and going to a hair dressor. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTammara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
FabulousThe quality of the product and value for money is brilliant. Very impressed with the product and will definitely order again. 8 of 11 people found this review helpful. Did you? |
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The colour didn’t cover greyThe colour didn’t cover grey. It shipped automatically after months to the wrong address and I still can’t cancel the subscription. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Anna! We are sorry to hear the color hasn't covered your greys, and for any inconvenience with your delivery address. Please check your emails, we got back to you to help you further. |
Not the color I wantedI really wanted to like this service as it’s very expensive to go to a salon nowadays, but the customer service and quality is not what I hoped it would be. I reached out asking if there was a place I could upload inspiration pictures to so my stylist could see what I was wanting. I unfortunately got an automated response saying to upload pictures of my current hair, which I had already done. I figured I would just go for it and see how it turned out without inspiration photos, but it’s not at all what I wanted. The idea of this service is great, but I see problems with the execution. I would rather save up my money and get it professionally done to ensure it’s going to look the way I want it to. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMallory- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Wrong colourI love the actual brown however I specifically said that my hair takes to red tones and wanted that counteracted yet my hair has now become very red which was the exact opposite of what I wanted. This makes me a lot more unsure of this company. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ella! We are sorry to hear your color hasn't met your expectations. Please check your email, we got back to you to help you further. |
AwfulNot only was my color way too dark, they wouldn't even fix it. I just got an email stating I didn't send pic so they cannot help. I did send a pic and still received ZERO HELP! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very happy - Best hair dye out there!I’m honestly so impressed with this product and will be continuing to use from now on. I spent fortunes in a hairdresser recently to darken my brunette hair and it sadly just didn’t last. You geniuses at Esalon have created something of such excellent quality, long lasting and just what I was looking for. I adore the colour and the softness and shine it’s given my hair. I really appreciated the advice from Lucia in your Colour Care Team, who kindly and wisely advised me not to go too dark too soon. You were so right. Thank you so much! Xx 9 of 11 people found this review helpful. Did you? |
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Best custom color set!I've been a customer since 2013! I love their custom color and the other products I've tried. 6 of 9 people found this review helpful. Did you? |
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My hair did not hold the colorI like the Féria I use so much better!!! It’s brighter and it lasts so long the very first time after coloring that I washed it the color faded!! Especially on my roots… I want to cancel!!! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTamira, we never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
High hopesCovers greys well but the colour faded quickly and was much darker than requested. It is difficult to maintain copper, but I expected a better lasting colour. I sent a request to change my colour as it was more red/brown than copper on my hair colour (even though I had sent photos of my hair colour prior); however, my account does not show any adjustments have been made to my colour and the next batch is on its way. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tara! We are so sorry to hear your color hasn't met your expectations, and you've not seen any changes done online. Please check your emails, we got back to you to help you. |