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Custom Color Set
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66,962 Verified Client Reviews |
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CANCEL MY ACCOUNTI left eSalon once, tried it again. PLEASE CANCEL MY ACCOUNT with a confirmation. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
SO happy with the colourThis is such a good match for my colour. I really had my doubts. Unfortunately- I am not a hairdresser and so my applications leaves much to be desired- I'll need to do it again sooner than I'd like as I've missed patches but I really can't fault the colours here at all. Also no overwhelming smells which is very welcome. 0 of 0 people found this review helpful. Did you? |
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Very RED :(I wrote in my notes that I wanted to get rid of the copper tones, I understand that this is easier said than done but instead of the dark violet shade I ordered, my hair (especially my roots) is bright red :'( Gave 2 stars as lots of product included & cute extras. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPaige P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Stop getting the colorMy color didn’t work out and the color doesn’t stay the whole month I want to stop my order 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Tina! We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Not lastingThis is not covering my gray anymore and is not lasting 2 weeks without completely fading 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jennifer, we apologize that your color results faded faster than you were expecting and didn't cover your gray hair. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
terrible customer service will not renewshipped to wrong address and no offer to expedite a replacement & had paid for express 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Alicen! I'm so sorry to hear about your experience! It looks like your address was updated and a replacement was processed the same day you gave us a call! I can also confirm you were refunded for the rush processing fee that you paid! Rush Processing is an in-house service that fast tracks the processing of your order. It does not upgrade your shipping method. Normal processing times take 2-3 business days while rush takes on average 1 business day. We are currently unable to offer priority shipping to our international clients at this time. We hope that you enjoy your hair color and we look forward to hearing your feedback! |
Fabulous as alwaysMy colour is fabulous as always always comes out the correct colour love it 0 of 0 people found this review helpful. Did you? |
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Love it!!!!I was very happy with my hair color.... Instructions very easy to follow👍👍👍 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHI Juana, We're so happy to hear that you're enjoying your custom Dark Brown (Copper Golden)! We truly value your feedback and look forward to hearing from you again in the future. |
Custom color setI love everything about my color. My hair has never looked this good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Paula, We're thrilled to hear that you're enjoying your custom Light Brown. We look forward to our next opportunity to delight you! |
A bit too darkI had colored the "gray roots" as instructed. Then pulled color thru to the roots. Used gloss first. Came out VERY DARK BROWN. then as the days went by the color on the top is a few shades LIGHTER. I am about to highlight it to salvage the darkness to light.Not real happy. I had ordered from Madison Reed cause it sounded like they used healthy ingredients. ESalon out on top there, my hair was let tangled. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kim, we're so very sorry to hear your color came out too dark. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |