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Custom Color Set
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66,541 Verified Client Reviews |
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Absolutely love itI would like to thank esalon especially Katherina 0 of 1 people found this review helpful. Did you? |
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Definitely not ash blondeTurned my roots a coppery orange. I had indicated in my order that my hair pulled red. That was either missed or not taken into consideration when compounding my formula. I did report this and customer service issued a credit for another kit. If this one meets the same results, I will go back to the $10 boxed color that gave a better result. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
did not cover my greydisappointed. This did not cover my grey 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPearl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorVery disappointed with my purchase. I received regular brown color not one I pick up on site. Going to change color for my favourite without e -salon 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNataly -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Takes forever to shipOrdered on October 2nd, which is when my credit card was charged. My shipment was started a week later on October 9th. Still waiting as of October 15th. Not happy! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMom2twins0626 - We’re truly sorry that your order has yet to be received. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
New customerAbsolutely amazing colour is perfect and I genuinely could not be happier with it, I’m so impressed thanyou so much you nailed it. 5 of 6 people found this review helpful. Did you? |
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wonderfulI really like the color made for me. It's really beautiful. I really couldn't believe that I would get such a beautiful outcome for my hair. Love it! 3 of 4 people found this review helpful. Did you? |
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1000% happy with colorFrom the moment I opened the box I was impressed. Everything was labeled making it easy for me to navigate the process of coloring my own hair. The coloring itself has no odor while processing which is huge for me. I’ve tried others and they stink but not this one. I can’t say enough about the color. It’s absolutely perfect and my ends are not burned out or darker like usual. I am so impressed with the color and ease of use I can’t wait to tell everyone about eSalon. 4 of 6 people found this review helpful. Did you? |
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Medium blonde is to orange on meStill very orange -i have decided not stop using the products and go back to the salon. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
repeatedly tried to changed colourI keep getting shipments, and more things added. This is despite my repeated attempts to at first change my colour, then cancel. Last shipment was leaking all over the box. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |