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Custom Color Set
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66,962 Verified Client Reviews |
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Do not buyThe color came out magenta with pink roots. It cost $200 to fix. Be weary. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Elizabeth. We are so sorry to hear this. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Simply the bestMy colour set is the best I have ever had and I have had lots over the years I have been using it over a year now and love the way it colours my hair nothing else will do for me 0 of 0 people found this review helpful. Did you? |
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DisappointedDid not cover grey at hairline Please discontinue my account 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
LoveI still love getting my color delivered to me. This color set is great and I love that it can be adjusted whenever I want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Great colour, great matchI love my new Salon colour! It’s so quick and touch ups are really easy with the brush. It lasts much longer than an over the counter colour. Only downside is I want a clear gloss to keep my mid lengths and ends top-top but you only currently offer a colour option. Come on ESalon this would be a great addition to your customers?? 0 of 0 people found this review helpful. Did you? |
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Color *****I was finished coloring my hair at home. None of the brands available from store lasted. The color on my gray always faded fast. I can't afford a salon I was finished throwing my money down the drain. THIS E-SALON COLOR IS THE BEST! It's been 6 weeks & no fade. Gray is same as rest of hair. I'm hooked. I'm an eSalon satisfied customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
HAVE YOU CHANGED MY FORMULA?The last couple of my custom color sets haven't been consistent! Particularly the last one I used that was prepared on October 4, 2021. It didn't cover my gray, it appeared that the formula did not blend together so easily and my results were bad coverage, not as rich in color as I usually have. I felt the result was very disappointing! I don't know if another consultation is in order? I'm thinking about changing color to match more with my roots? I really don't know what to do at this point. I have one more box that had been made for me. I guess I'll see what happens with it. 827 of 863 people found this review helpful. Did you? |
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LovelyI do recommend to get yours. Only thing would recommend it is more sustainable packaging. Thanks :) 0 of 0 people found this review helpful. Did you? |
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Didn’t cover grays or reduce rednessI feel like the more I use this product the worse it’s getting at covering grays. I asked for an asher tone and I feel like I got the same color I got before. It also seems to be getting worse at coloring my grays… 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHey Erin! We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair colorSorry but this hair color just did not live up to expectations. Although I did exactly as instructed my gray hair (roots) were not covered at all. This was a very disappointing experience and since you offer 100% guarantee, I am requesting my money back on this latest order. Please credit the card I used. Thank you, Elly G 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsElly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |