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Custom Color Set
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66,541 Verified Client Reviews |
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Incorrect color descriptionMy natural hair color is light blonde. I purchased the Dark Blonde 7.1 color. It looks like a light brown. The color I received and dyed my hair with was the exact same as my natural hair color. I had people even ask if I lightened my hair. Extremely unhappy with the product and will not purchase again. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMadison - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My Personal colorThe color I have used for over 10 hrs was discontinued - panic! I was able to work with my colourist to get a very very close match which was amazing. Now just 1 more tweak and it will be perfect Love how I can adjust and share photos or ask for advice I like All of the ad on items available to give me choice when I want it 4 of 7 people found this review helpful. Did you? |
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Excellent productI'm so happy with my Colour set. It so convernient to have them delivered and have the option to alter with my colourist at anytime. Also able to manage my delivery options as well. 3 of 4 people found this review helpful. Did you? |
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Awesome colorColor was exactly what I described to my colorist. The color kit is easy to understand. Perfect. 1 of 3 people found this review helpful. Did you? |
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NopeTurned my gray hair to a dark cherry mess. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Its me again !Thank you Sarah for getting my order to perfection, I love it, so natural looking, my hair feels like hair again lol.. 1 of 2 people found this review helpful. Did you? |
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Perfect!Exactly the colour I wanted, I love it thanks 0 of 2 people found this review helpful. Did you? |
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No change AT ALL!This did not change my color at ALL! Just made my hair look more dull and dry. So disappointed. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAllison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover graysI was excited to try this hair color but I was disappointed that it didn’t cover my grays. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
HorribleI have a few boxes under my sink , I wanted simple black and this made my hair black with brown spots went back to Sally’s to buy what I use to and fixed it’s Canceling subscription has been a hard process 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsFrances - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |