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Custom Color Set
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66,962 Verified Client Reviews |
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colorMuch better grey coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Lela, thanks so much for your feedback! We are so very happy to hear that you are loving your adjusted customized eSalon color and your smooth results! We appreciate you sharing, and Happy Coloring! |
Great productWorks good just need to find that perfect tint for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Melanie! Thank you so much for sharing your feedback with us! We're so happy to have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
Didn't cover the greyI loved everything up until I saw that the grey at my temples was still grey, it didn't cover. Even Clairol covers that grey. Very disappointed since the whole reason I color is to cover the grey. Update: Thank you for response, I will try again it seems using the Stain Guard may have been the issue. Instructions should include that if stain guard touches your hair it will prevent hair from being colored. Now I know when I go to salon why they put it on after coloring which is opposite of Instructions provided with kit. 2 of 2 people found this review helpful. Did you? |
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Is darker better?This color is a result of my request to decrease the amount of copper in my color since I felt my grays weren’t getting covered well enough. This most recent formulation (more dark brown, less copper) covers well but is a bit harsh on my skin tone. I think overall I liked the look of my previous formula better even though the coverage wasn’t as good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great colourLove this product as it mixes easily and goes on accurately as it a good consistency. I’m always pleased with the result. 0 of 0 people found this review helpful. Did you? |
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Definitely try it outI just dyed my hair today and for the first time I am loving it. It is perfect for me and people love it. Much more healthier looking. Thank you ESalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Inconsistent two tone colorUnfortunately my root and end colors do not blend or match as expected leaving a distinct difference between them. I’ve reached out and asked several times to review this so we can get my color squared away for this next touch up but with no response after several months of subscription, I think it’s time to be done. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not happy2nd time try...still horrible colour coming...... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarina P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Customer ServiceHave not received my product yet so can not speak for product itself. However was supposed to receive two days ago and have wrote 3 emails to no avail. All I would like is a simple reply with shipping information so I can track. ****EDIT*** Esalon replied to this review with the same generic response they seem to reply with to all reviews with saying 'our expert has already reached out to you and resolved this', HOWEVER THEY DID NOT!!! I called them out and wrote the below edit and they deleted their response straight after! Can you please explain this Esalon? In response to your reply below no, none of your experts have reached out to me to resolve?!?!??! Why would you say that?!? 0 of 0 people found this review helpful. Did you? |
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They adjusted my colour and it’s perfect!Perfect coverage of grays and a beautiful tone for my hair- really happy with it! 0 of 0 people found this review helpful. Did you? |