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Custom Color Set
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66,962 Verified Client Reviews |
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Custom colorDo not like it. It looks orange and I want a more burgundy color 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJeannie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverageNot sure why but, the second kit I was sent though again spot in as far as color was very disappointing as far as gray coverage. Unfortunately this time the gray coverage was very short lived. My entire root base was gray again with in 2 weeks. Yes, I applied as detected and I’ve been dying my roots for literally decades. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCharisse - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
FlatI wasn't happy with this shipment. It makes my hair look flat. I asked for a darker color red and I got a darker color brown. Don't like it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Kathleen, thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not receivedGave it one star because you had to rate it to write a review. Order 2 weeks ago and have received nothing. Very disappointing in the service they are offering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Darci, we appreciate your feedback. We do apologize that your order hasn't arrived just yet! We can confirm that our orders typically arrive within 9-12 business days. However, some orders can take up to 18 business days. It does look like your order is currently on the 12th business day. According to your tracking information, it does look like your order is still in transit to you! I hope this helps. We hope you enjoy your color. |
It dried my hair and so brittle after I use this product.I am loosing so much after using this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Custom Colour SetI was very happy with the set. Wasn't sure that I would be able to manage it myself but delighted with both the colour and condition of my hair afterwards. The smell of shampoo and conditioner was gorgeous! Thank you. 0 of 0 people found this review helpful. Did you? |
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Love love loveI will be doing my own hair from now on!! I love esalon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Alyssa! Thank you for the wonderful review. We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Custom Color SetPerfection!! My hair looks great and the color lasts long!! It also makes my hair feel healthy just like I actually went to a salon!! Beautiful color!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Dawn, thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color and your lasting smooth results! We appreciate you sharing, and Happy Coloring |
soft, shinyI get lots of compliments on the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Lisa! We are super happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We appreciate your feedback and look forward to blending your next color soon! |
Darker shade betterI liked the shade but it seemed to fade quickly and greys showed quicker. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHey Melinda, we’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |