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Custom Color Set
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66,962 Verified Client Reviews |
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Package never receivedGood Morning, I never received my most recent hair color package. Thanks, Kaitlin 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaitlin - We are so sorry to hear that your order has not arrived. Please check your inbox for an email from us to follow up with your missing order. |
Salon finishOrdering from eSalon saves me a lot of time and effort and my hair quality is not compromised. During lockdown I had to buy off the shelf products and the result showed. Then I came across eSalaon and I honestly haven't looked back. My hair is dark so it's easy to manage and the warm undertones in the color I choose are really rich. I now only go to the salon for cuts and will continue to use your products. Also, I love the packaging :) 1 of 1 people found this review helpful. Did you? |
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PerfectI asked for the colour to be tweaked slightly and colourist has got it spot on, my hairdresser even remarked how shiny my hair was when I got it cut! 0 of 0 people found this review helpful. Did you? |
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ColorEasy to apply by my self, love the color! No guessing on what shade to choose. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarjean - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
eSalon ReviewThe product arrived quickly. It was easy to use. The color turned out great and I was so pleasantly surprised that it is the first hair color I have used that did not feel like it fried my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Likes fillerReally like bottle of color filler that you spray on your dry hair before coloring your hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
AmazingI think with just one time I've found my new go to color system. I normally use box dyes but this felt like my hair felt after leaving the salon. Quality for sure, but not with the price tag. 💕 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKoa - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Doesn’t stay on the greyWithin 3 days the color washed off my grey. My hair looked washed out and raggedy after 2 weeks. I want to like this but it is too expensive for my hair to look so awful. I’m going back to L’Oréal. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It didn't cover any gray hair.Everything was pretty neat and cool except it didn't cover any gray hair, even though I choose something that is supposed to cover it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRin - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
This company can’t even get black rightI decided to give this company a try as a break from Madison Reed who’s black color has an undertone of auburn that I don’t care for.. Boy do I regret that. After 3 and a half hours coloring, showering, blow drying and styling, my hair looks horrible. if I had to guess the color they sent I would say light brown with red undertones, not even in the same realm as black. I have an event tonight for work that I don’t even want to go to because I can’t wear a hat to hide my ghetto hair colors and to top it off the customer service left me shaking with anger. Refused to refund me both my orders which I used at once time for full coverage then refused to refund the shipping. Don’t just exit out of this website, run and tell everyone you to know beware. These people have no idea what they are doing. Patron Madison Reed, they are 100% better in every aspect. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTessa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern to the best of our abilities. Please let us know if there is anything else we can do to help! |