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Custom Color Set
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66,962 Verified Client Reviews |
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Is this a new formula?I have been a customer for 9 years but lately my colour fades really quickly and does not cover greys as well as it once did. Is there a formula change? When the colour fades it leaves my hair really brassy too. I have little shine and my hair feels drier whereas before I always had well conditioned hair after a colour. I’m so disappointed as I’m going to have to rethink my options. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsHi Catherine: We are so sorry to hear that your hair color is fading quickly. We'll be happy to review your formula and make some changes to improve the coverage. Please check your emails, we've just contacted you. |
Great service & productsI’ve been using eSalon for 7 years now, they are great. I’ve changed my color a few times and every time they nail it. I’m very descriptive with what I want my color to look like and they mix it perfectly. The instructions are very easy to follow and I have always had good outcomes. Thank You again for my “new” great color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAnita - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Disappointed in the declining quality and coverageI have been a eSalon customer since 2012, and I have to say I have not been impressed lately with this product. I feel that with the introduction of the "pro toner" the quality of what I have been using for years has gone down drastically. My color is no longer lasting, it is not covering as well (today it looks as though I used a rinse on my roots not a color to cover the grey and I even left it on 5 min longer than suggested!), and the product has been VERY inconsistent. Today when I mixed my dk blonde the product looked dark brown almost black in the bowl, last time it looked grey in the bowl. It used to be consistently a dark golden color. With the price going up the last two years I expect the quality to stay the same, not go down. If it continues like this I will have to go looking elsewhere. 551 of 568 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
AllergicA second box arrived, surprisingly: I had just tried my trial box and erupted in a rash wherever solution met my skin. The personalization is nice, but I would prefer to spend less and buy color without my name on it at the drug store. They deliver, too. I don’t mean to sound negative, it’s only because my head itches like crazy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Wowwhat a fantastic personal touch having my colour made just for me and even packaged beautifully with my name on it. end result happy customer from receiving to admiring the end result. thankyou so much 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanelle - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon colour, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Colouring! |
eSalon amazing hair color match!Returning customer I am!! Spent many years mastering a hair colour formula for myself. I came across eSalon home delivery service during a time of restrictions, closure of hair salons and no services. Very happy with the colour products from eSalon- great products at a great price! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Overall goodI love all the accessories you always get, gloves, stain remover, etc. the color is good but for some reason my sideburn area never gets all the grays covered. I went from boxed store dye to esalon, and while esalon is great, boxed color covered my hairline/sideburn areas just fine. This has not been the case with esalon. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsFelicia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color faded quickly.I have used Esalon on and off for years, and raved about it to friends and family. The last few orders, unfortunately left me unsatisfied. I actually skipped my last order to try some other brands. Good store bought color looked and lasted about the same amount of time as my esalon color. I forgot to skip my next order, so there is one on the way. My last one. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Horrible colorMade my roots way lighter then the rest of my hair, and in the sun it’s a very light color. I wouldn’t recommend to anyone 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMercedes - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not worth itGreat packaging and marketing! The products itself was terrible, did not cover even one of my greys, in fact it didn’t even cover the lighter colour I had on my roots! Very disappointed, I followed the box instructions to a T and my hair literally came out as if I just had a plain old shower. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHannah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |