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Custom Color Set
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66,962 Verified Client Reviews |
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Hair turned pinkish at the rootsMy hair at the roots actually turned a dark pink/mauve. Is there another recommendation for a custom color. I was a natural red head growing up, now turning white and can't find the right color in a box to get back to red so was going for a strawberry blonde but if that turns my hair pink, looking for another recommendation. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the right colorStylist has not adjusted color per request for two orders. 20% red DOES NOT mean 1/20th red by volume. 5% red is not right. I want a change from blond copper to bright red, and the colorist is ignoring me. Bad customer service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarguerite - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
My Golden Custom ColorThis custom color is a perfect color to add into my golden tresses. It didn’t burn my scalp and I am thrilled it looks so natural but yet gives that beautiful mahogany color coming through. I truely found my mix that fits my skin tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
RootsIt’s good! I’d like to continue using the shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHaidee - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Why did I wait so long?!Awesome color. So happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your personalized color! We look forward to the next opportunity to delight you! |
Love the color!!So easy to use! The color is great! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate your sharing and Happy Coloring! |
AwesomeColor is a perfect match every time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your personalized color! We look forward to the next opportunity to delight you! |
not badThe Colour started out strong but in 2 weeks its faded quite drastically and my hair is very dry. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jen! Thank you for sharing your feedback with us. One of our colorist has reviewed your comments to help you further. Please check your emails, we've just contacted you. Let us know if you need anything else. |
Not the colour in mindI was very excited to try esalon’s custom colour however it just didn’t deliver what it promised. Asked for a dark copper colour and have been given a flat, dull and dry maroon red colour. The process has left my hair in a state to which I’m not sure what to do with it. It’s just broken and dry and not the colour I asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Eve! Thanks for sharing your feedback. We are truly sorry to hear that the hair color didn't meet your expectations. We've just emailed you to help you further, please check your inbox, and let us know if you need anything else. |
Great color, Massive hair lossThe coverage was fine but I experienced so much hair loss immediately after the first and only color treatment. Maybe it’s my age: 60 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPetra - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |