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Custom Color Set
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66,962 Verified Client Reviews |
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Perfect color!I'm very happy with the exact color. Keep it coming! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We're so happy to hear that you're enjoying your custom color! We truly value your feedback and look forward to hearing from you again in the future. |
Perfect colour!Asked for a change and it was beautiful! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Love the colorMy color choice came out perfect for my roots. I was able to preserve my existing highlights for a bit of an ombré affect. My only concern was the grays around my temples didn't take the color even though I did this area first and did the recommended time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It didn’t pick up my greyMy grey didn’t take the color, this is the first time it didn’t take 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not a colour I wantedStill too brassy too yellow not what I wanted requested more ash, doesn’t seem to be listened to. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ruth! Thank you for sharing your feedback with us. We are sorry to hear that the color hasn't met your expectations. But no worries, one of our colorist has contacted you via email to assist you further. |
Will doI think blonde is always a tricky colour to get right, I have now tried two different colours and I’m just not impressed. First attempt I got ginger roots and the second time is a bit better but it still looks patchy and different colours. I need to book I with a hairdresser to sort it out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Shelley! Thank you for sharing your feedback with us. We are so sorry to hear that the color didn't meet your expectations. Please check your emails, your colorist has just contacted you to help you further. |
Disappointed did not cover the grey roots and color was darker than expectedThis is my second order and very disappointed. It did not cover grey roots . And instead of a dark brown, the color seemed to be more black. Not what I expected at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma - Thank you for reaching out! We are sorry to hear that you were disappointed by the gray coverage of your recent application as well as the color coming out darker than expected. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Excellent qualityI love my hair color ❤️! 0 of 0 people found this review helpful. Did you? |
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Amazing everytimeI love that I come home from work and there’s my e salon box all ready to go with everything I need. I don’t have to run to the store, or worry if it’s going to fade or come out wrong. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Uneven coloringI’ve recently notice that the hair coloring isn’t consistent. It’s not cooling well, almost looks like my hair has stripes 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |