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Custom Color Set
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66,962 Verified Client Reviews |
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Not for meMixture is too thick to work with, dries up very quickly, and as a result, the colour application looks choppy. It also washed out within days, even with using their colour shampoo and conditioner, and I have short hair. Gave it a second try, not impressed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdele - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
eSalon hair color and productsI so love my hair color and the different products I get from eSalon! I've been using this service for years. I also use other hair products and have very much enjoyed ALL of them. My hair is left soft and luxuriant. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Amazing Colour!I absolutely loved this, the colour is so vibrant and matches my skin so well. I have never received more complements in my life. 0 of 0 people found this review helpful. Did you? |
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Turned hair purpleTurned hair purple 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Karen! We are sorry for the inconvenience with your custom blend. Please check your email, we've just contacted you to assist you further. |
Couldn’t get it rightI’ve had two goes now at getting the copper colour I get in a salon and both have been unsuccessful. Both times the colour has been much darker and redder than I wanted. After I shared pictures and feedback I thought my second colour would be spot on but it’s even worse, I’m so disappointed. I had really high hopes for esalon but it just hasn’t delivered, I wouldn’t recommend if you’re looking for a natural ginger/copper semi permanent colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Anna! Thank you for contacting us. We are so sorry to hear that your custom blend hasn't met your expectations. One of our colorist will be happy to carefully review your case to provide a solution. Please check your emails, we have just contacted you. |
CoverageThis application didn’t cover all my grays and the color seemed brown more than a soft black. Kinda disappointed. Considering next shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was way lighter on my rootsFor some reason this color gave my roots a golden hue while the rest of my hair was the darker, desired color I ordered. I was not happy at all with the look and this was the reason for my canceling. I received and was charged for a second round of color before I had a chance to try the first, otherwise I would have cancelled sooner to avoid being charged for two rounds of color. It definitely was not what I was expecting and based on this experience, I would not recommend eSalon to any of my friends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Perfect match!Wow!!! I sent a picture from my fresh salon colour and it was matched perfect for root touch up! I love this service and product! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - We’re pleased to hear that you’re enjoying your custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
I am happy I heard about esalon, love my color and it has been very easy to useI had my hair highlighted in hopes of mixing with my gray, but it turned out very dingy and I used a brown coloring conditioner then my hair looked like a brown/army green. I heard about eSalon from the person that cuts my hair. They suggested eSalon might be able to help me with color correction. I filled out the questionnaire, uploaded pictures and ended up with a great hair color. I am still adjusting it, but the process has been easy. The videos are very helpful. A colorist emails me when I ask for adjustments. I love eSalon. 6 of 6 people found this review helpful. Did you? |
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Response From Our ExpertsNani - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Good product - bad odor.The color was very good and easy to apply. The odor was much stronger than other products I’ve used. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We value your feedback, and truly appreciate you reaching out to let us know about your concern. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |