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Custom Color Set
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66,982 Verified Client Reviews |
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Too RedThe color turned out nothing like the picture, very disappointed now have too much red when did not want any. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMindie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Totally not what I wantedI am absolutely 100% unhappy with this color and I don't think I will be ordering again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Formula changed??I have colored my hair both in a salon and at home. I had a couple boxes of color from about 8 months ago and they worked so good with great coverage, deep, rich color, that I decided I wasn't going to a salon anymore and would once again color my own hair. I recently used the box I received 3 months ago, and it didn't feel like the same formula. The color wasn't deep and rich, it didn't cover my grays. I was so disappointed as I colored my hair the night before I was heading on a 2 week vacation. Normally color gives your hair a lift but this actually did the opposite as my hair still looked like it needed colored. I have resorted to using the tint rinse to make my hair look better. I have been a long term customer and want to continue ordering from your company but may cancel if the formula doesn't improve. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The color is perfectThe color mix is perfect. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Amazing colorYour stylist did a great job matching my color. It looks great and very easy to do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIts CiCi - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
perfect beautiful colorthis was the best color I've ever had. I uploaded a photo which helped the stylist and it did not make my hair dry or brittle. I chose the non ammonia formula and was wowed by the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
new colorgreat color...great web site...fast delivery...full instructions and all you need for a great color... thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your eSalon experience! We look forward to the next opportunity to delight you! |
Very HappyI wasn't sure if I'd be happy with my custom mix hair color but I followed the directions and it turned out exactly if not better than I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Colour great but…The colour is great but since December they are not covering the grey/ washing out very quickly- use to last me 8 weeks now its a max of 3! Was advised to get a darker colour but was the same and didn’t suit me. Shame because the colour is even and nice. Realised today that despite adding an extra item I’ve been charge 5.95 p&p. Min order gone to 32.00. Thinking it’d be cheaper at my salon now… 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Elizabeth! We are sorry to hear that your coverage hasn't been great. We'll be happy to review your formula to provide a solution. Please check your email, we've just contacted you. |
Waaaaay too dark !! I freaked out ..I had to use a bottle for my ends to calm it down .. I’m not sure I want to continue 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |