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Custom Color Set
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66,982 Verified Client Reviews |
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Custom made color setVery satisfied over the years with the color mixture and requested adjustments. Always been complimented about the natural look. Very good and prompt service whenever needed. Easy to use at home. Thanks to the team! 0 of 0 people found this review helpful. Did you? |
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Has the formula changed?I have been using esalon for several years now and have loved it up until my last three orders, I normally color every 6 weeks but lately my color has been fading after just 2-3 weeks and, it is not coloring my grey near as well. I used to get full coverage but, not lately. I sent an email to the team in hopes of resolving this issue, If it does not improve then I will have to stop buying it and just go to my hairdresser for color. Please esalon resolve these issues, I have absolutely loved my color until recently. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsTamara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not rightThe color seems to make my hair gold and reddish. I need a light ash brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Dry hair, greys show, too red but they do helpNot a fan. Hair felt terrible after. Didn’t cover all greys. Color was way too reddish. This was a bad idea. But the company has been very helpful offering to tweak shade for free or refund.. which I appreciate. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJenna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color came out great.Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaina - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Custom colorLove this product. Color is rich, bright, so soft and leaves your hair shining. If ever 11.00 again, I am definitely purchasing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Quality of productThe last couple of times I have used my color I noticed it was different, not a light brown but more orange. I also noticed that I have a lot of grays that didn't color and around my face I'm lucky if I get 2 weeks. My main concern is how orange my hair looks, I used a color balance blue shampoo to help with orangeness, but it didn't help much. I've been a member since 2012 and never had any issues until now. I need to get a color closer to my hair color. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Unhappy with productDid not cover roots or add additional coverage to rest of hair..First time this in 5 years this has happened.Please replace.Guessing it must have been error at manufacturers plant. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not pleasedWas not pleased at all. Was given a credit and they keep deleting it 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good cover over gray.Great color, good lights and shine. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAgnes - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |