|
Custom Color Set
|
66,982 Verified Client Reviews |
|
Sort by: |
|
Wrong ColourMy plan said medium golden brown and and I have ended up with very dark brown flat hair with no golden tones at all. It looks awful and I am so unhappy. I expect something to be done as it has obviously not been done correctly. Jan Bullock 2 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Jan! Thank you for contacting us. We are so sorry to hear that the color didn't turn out as expected. Please check your emails, your colorist will contact you to help you further. |
Embarrassing ColorAfter coloring my hair, following the directions, I had an obvious line where my greys had been. Where the grey was is now a reddish/brown, then a distinct line and then the brown color my hair should be. I colored it in coordination with a hair appointment and was mortified my hair looked like it did. My stylist asked what happened. And we can fix it now with damaging my hair. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Popped redI asked for an ash based color. It still turned red . Didn’t last longer than store bought color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsApril - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Amazing!My colorist has been incredible. Color is beautiful everytime. I feel good knowing I'm getting professional quality without the salon prices so my hair doesn't suffer. I love Esalon and recommend it to everyone. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChazee - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Salon experience at homeThe colour is a perfect match for me and it is so easy to apply. Great results without paying a fortune to go to town to a hairdresser. I love the products and the customer service is excellent! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsClare - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Very pleased with the results:)I was very nervous at first but after I saw the results, all that melted away. Thanks to the team!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNina - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home. We are excited to continue working with you! |
TerribleRelieved I did a strand test, my hair turned orange, won’t be using again. 2 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHi Syra! Thank you for contacting us. We are so sorry to hear that your strand test didn't turn out as expected. Please check your emails, your colorist will contact you with the solution. |
Root coverageThis go around the color didn’t stick to my gray roots well. Overall on the hair it did but not to the gray roots. I left it in longer this time too just to be sure and i still didn’t hold well. Why is that? 1 of 1 people found this review helpful. Did you? |
|
dissappointedIt seems as if the formula was changed as it did not cover well and did not last long and the grays started to show through as if it was a rinse. The color says permanent but it wasn't. Not sure if I should try it again as the order before this did the same thing! 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBarb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn't cover grayHair color was darker than I wanted or thought I had ordered and even more frustrating, it did not cover my gray. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAubree - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |