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Custom Color Set
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66,982 Verified Client Reviews |
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Cannot color my hair anymoreNo more color please. I colored my hair for the first time since I had covid and now it’s falling out again. I’m never going to color my hair again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - I am so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CoverageI have been using your product for man years but I have noticed they the quality is not as good anymore, firstly there is not enough colour and also it does not last as long or cover completely. I would Like an explanation on this as it is not cheap to buy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Samantha! We are so sorry for the inconvenience with your last few colors. We'll be happy to review your formula t provide a solution. Please check your emails, we've just contacted you. |
HorribleThe light brown turned my hair black. Had to use a Colour remover. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeckie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not the color I wantedHair color only lasted one week. Spoke to a colorist who said I couldn't get the color red I want and have any gray coverage so switching back to Loreal or Clariol for Red or Mahogany with gray coverage lasting 3 weeks. Waiting for product to return to sender. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDe Pa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t workWaste of money. Didn’t color over my hair, I it was copper should’ve been easy to do. The darker color on the roots held which looked even worse because my hair was still copper with dark roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Amanda - We truly appreciate your feedback! We're so sorry to hear you did not enjoy your results. Upon reviewing your profile, we see that you are currently working with one of our Color Experts via email to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned hair reddish colorThe "colorist" did not do their job very well, because the top of my head (hair) pulled red/orange! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kelly - We greatly appreciate your feedback and are so sorry to hear your color didn't work out for you! Upon reviewing your profile, we see that you've been in contact with one of our representatives via email in regards to your results Please let us know if there is anything else we can do to help! |
Color is TOO DarkI do not understand what happened, but as you can see in the picture, the root only coverage you provided is way too dark. It covered my frayed with not problem but now the rest of my hair doesn’t match. Pls refund my money and discontinue my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBernadette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Best colour ever!I love this hair colour. I always get compliments about it. 0 of 0 people found this review helpful. Did you? |
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Great custom colorColor and grey coverage are great. Happy for the customization and ability to adjust my formula. Admittedly, my own technique needs improvement which will come with practice. Videos very helpful. Happy to have the customization for the bottom and ends which accommodated my previous color and means that I won't get an obvious growing out line over time as my esalon hair color supplants my previous drug store color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
3rd time in row not what I requestedGave it a chance a third time and again not o wanted!!!! Too dark and still warm. Will not risk again! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Anna! Thanks for reaching out! We are truly sorry to hear that your color didn't meet your expectations. Please check your emails, we've just contacted you to help you further. |