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Color Set
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66,516 Verificado Comentarios de clientes |
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purchase reviewI do not care for any of the trial offers that entice people to sign up not realizing it will then be auto-shipped. this purchase cost me alot more than I bargained for ugh I learned my lesson this time no more online ordering 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - Thank you for your feedback. We apologize for the disappointing experience you had with us. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
I had such high hopes!I tried this out and found it more difficult to use than a standard box of Clairol or L'Oréal from the store. The color my hair turned is probably the most disappointing part! They sent two separate colors and I don't understand why. I followed the directions exactly and now my hair is two different colors . I was hesitant seeing two formulas. Who would want uneven color? I like the idea of all of this, but the color needs to be easier than a box kit from the store! And the color needs to perform better for an average at home user. That is the whole purpose of this kit-and it failed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShawna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not easy to useProduct is not easy to use, difficulty level 10 - need assistance from Salon Professional, not a home stylist reccommended. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerri - We’re sorry that you were disappointed with your eSalon experience. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color completely different than first timeI don't know what happened but the color was way too dark on my roots and looked like red and orange Kool aid had been put on my ends. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not how I had hopedBought a demi permanent to tone down my highlights. Started to fade from the first wash! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair color is nothing like last monthsMy roots are black and my ends are fire orange. The whole point of me wanting to go a copper color was so my hair would allover be lighter than previous colorings, so my regroth wouldnt be so obvious. Now my roots are black... that is not copper or brown but black. I am very unhappy with how my hair turned out this time 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMisty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not the co!or I wantedThe color is not the right shade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPenny - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Product review.Was much darker than i expected, Could not notice any gold in the color, just black. Gray coverage was good. I have been adding developer to shampoo every day & washing it to get it a tad lighter. I hope this is not an automatic thing and i am billed even if i do not re-order it. When I am ready to try again, I will pick a shade or two lighter. I do not want an automatic shipment unless i order it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSydney - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Don't cover grays the way I expectedThe color was correct and match the color I had before but it doesn't cover the grays the way I expected, my roots are a lot lighter than the rest of my hair. Not very satisfied. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDaniela - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Worst hair dye I have ever used!I never write reviews but this stuff is horrible! I guess you get what you pay for. I had to wash my hair multiple times just to get the gross, sticky residue out of my hair. Never again! I wish I read the reviews. Buyers beware! 👎🏼 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |