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Color Set
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66,516 Verificado Comentarios de clientes |
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I am so disappointed for the second time!This is the second time I have used this product without desired results. I wanted a natural golden blonde and have gotten red color roots instead with the old blonde color on the ends. Now my hair is an ugly two-tone color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
Very unhappy---sad to say...I was not very happy with the product this time around. The first time was beautiful! The second shipment of the product was very runny and I had shaken it plenty. I shook it some more but it still was not like the very first time and my color did not seem to last as long either. To make it even worse, I was charged more for a cheapened up product¡!! Sorry, but this is how I feel. Please stop sending anymore product to me, this is what I was afraid of. I am going back to my hairdresser now. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Colour was weak and didn't last.I coloured my hair using a demi-permanent colour. The result was quite weak but I thought I'd give it a chance. Two washes later and you wouldn't know that my hair had been coloured - so disappointed. On the upside my hair hasn't been damaged in anyway by the process. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEllen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ReddishIt turned out a little red, I think it can be adjusted but my hair feels great 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoyce - We’re sorry that your recent formulation turned out redder than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced redness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Not satisfyI am sorry to inform that i was not at all satisfy with my color, i was trying to cover my highlights but the end result of the hair color was to dark and it does not look good on my skintone either, overall very dissapointed.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Wrong ColorI asked for Brown with hints of golden - My hair is completely RED, could be just the way my hair took it but I do not see any golden or brown. I am not happy with how it turned out.. HOWEVER, I do take some blame as I didn't test a portion first. They recommend this, and this was my first time ever dying my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Waxy feelingThe color is usually pretty good. I keep asking for it to be more red and it turns out a bit more brown which I don't like. Also even after a couple washes after dying the dye leaves a wax like residue over my hair that makes gross feeling and greasy looking. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Too darkToo dark. My hair looks black. I wanted a brown with light brown highlights or something...:( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
The colorThe color is all wrong. It was supposed to be medium blonde and it is closer to being red, which is not a flattering color. I am very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color AdjustmentColor was too orange 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTamara - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |