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Custom Color Set
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66,982 Verified Client Reviews |
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Did not cover any gray!!Did not cover any gray!! Need to change the color do not send again NEED refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Diana - We are super sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Perfect matchI just moved to Germany and I need my roots colored until I find someone new and it was a perfect match. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lorna - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair. Happy Coloring! |
Love it!Purchased my products and was excited when they came. How wonderful to get a beautiful box set up so nicely with my name on the product. Followed instructions and my hair looks and feels fabulous. Sent an invite to a girl friend who ordered and she has already received her products. She too was so excited and I received credits for her purchase already. I could not be happier. So glad to have found your awesome team and wonder product. Thank you so very much! You guys are a blessing. Big hugs ❤ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Keri - This kind of feedback is very rewarding and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Sensitive scalpYour products are very good, but my scalp didn’t agree with it. No faults with your products. I have always had problems finding hair products that agree with my scalp. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Antoinette - We’re so sorry to hear that our product did not work for your scalp. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. Thanks for giving eSalon a try! |
Took some adjustments but my color is perfect!My hair is grey and I have been trying to get a light reddish gold color. I've been working with my colorist over five orders and the roots were too bright compared to the shaft. I almost gave up but decided to try one more time. Am I glad I did! We had to have one color for the roots and another for the shaft and this time it was perfect! Hang in there and give your feedback if you're not happy. They listen and eventually you'll get what you want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lynda - Thank you for your feedback! We're so happy to hear we were able to create the perfect formula for you! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
PERFECT ColorI am stunned at how beautiful my color turned out. I love how I did my roots a golden brown and then just gold from there to the ends, my hair looks so natural when I look in the mirror. I am so happy! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Lisa - Thanks so much for sharing your joy with us! We truly appreciate your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Lovely color butColor is very natural. However it started out at the ordered color, medium golden copper brown but faded within 2 weeks to a honey light brown on my partly white partly brown hair. This has been my consistent problem with Esalon. I wash my hair every 2-3 days with color safe shampoo and wear a hat when in the sun. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Repeat order I wasnt aware ofI've used esalon once, the dye was OK, nothing particularly special and the colour faded significantly within a week or so. I use an expensive shampoo and conditioner for preserving colour and a conditioning spray every time I wash my hair too. I've also never experienced such a strong chemical smell from a dye before, the fumes made my eyes water and a small amount went down my nose and into my throat while rinsing my hair. My throat was incredibly sore for about 2 weeks afterwards. But to make it all worse I've just had just shy of £30 taken from my account for a repear order. I must have ticked a box somewhere to say I wanted a repeat order (I'm normally very careful about anything like that), but at £27.95 for a home kit, that amount definitely wasn't obvious when I made my first order of around a tenner. Please can someone respond to the query I've sent in and cancel that transaction ASAP 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Suze! We are sorry for any misunderstanding with your Color Plan. Upon reviewing your case, we can see it's already been resolved on your last phone call. Please let us know if you need anything else. Have a Great day! |
WRONG AGAINI am so disappointed, even though I had several emails with the colourist, she didn't send me the right stuff again!. This is the 2nd time I received a colour incorrectly. First they sent me the wrong colour then this time, they sent me roots and ends IT WAS SUPPOSED TO BE A DEMI ALL OVER COLOUR. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair colorI colored my hair for the first time. I am amazed no more spending $$ at my hairdresser. Thank you e salon and the person on Pinterest that suggested this company 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHey Lisa - Thank you for your feedback. We love being able to help our clients achieve beautiful, salon-quality results at home. We are so happy to hear that you are enjoying your eSalon color and experience! We look forward to blending your next color on September 2nd. Thanks for choosing eSalon. |