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Custom Color Set
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66,982 Verified Client Reviews |
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The color was not as I expectedThe color didn’t do anything except make my hair brassy and dried my hair out really badly. Very disappointed since I usually do my hair at home and wanted to give this company a try 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Wrong colorThe color you sent me did not come close to covering my gray and I’m very disappointed. I thought I made it clear that covering my roots was most important. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair color1st time user - ordered #4913360 - not to happen with color, it turn out to be honey brown not medium brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
box was damaged on arrivalI enclosed pictures of the damage box very dissatisfied considering this was my first order. Sincerely Michelle orcutt 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not as happy as I use to beI loved my product until lately. Doesn't seem to cover the gray like it use to and isn't as much product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMissi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Love the colorI just colored my hair today and I love the color. So easy to do yourself. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
EASY EASY EASYThis has been the most easy home hair color I have ever used! Great color EVERY TIME! Would highly recommend to newbie's and "old hands" alike... very hard pressed to "mess it up" LOL... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLueroyce - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Based on past purchases...loveStill waiting to receive. Tracking continues to back up delivery...while my parcel travels around the state. Meanwhile my gray roots are very obvious and I have an event tonite. I emailed esalon and have heard nothing. Please do not use USPS in future. Almost 2 weeks in transit ? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not full grey coverageDidn't like the color and hardly any grey was covered. For the price, I'd expect more 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Martina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Coverage of productThe last couple of times I’ve used your product, I feel the coverage of gray has not been as good. I agree with another’s statement below that it seems like a rinse that washes off after shampooing a couple of times. My last coloring I left on longer than normal…..didn’t do anything at all and I don’t want to damage my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Marsha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |