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Color Set
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66,637 Verificado Comentarios de clientes |
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It frys your hairMy hair was a tangled mess after using this product the first time and then my ends were fried. I did not realize the company would just keep sending me more of the dye. I did not want it. The second time I tried it, it covered all my gray (which is a tiny amount) and I used KLORANE conditioner for color treated hair. Much better results that lasted until the fine hairs on the side of my hairline grew out. So I ordered it again. This time it didn't cover any of my gray. I did everything exactly as the instructions said to do. I used the eSalon shampoo and conditioner, I timed how long I left the dye on. I am never ordering from this joke of a company again. Considering I paid $25 for the dye kit and another at least $5 for shipping-- I could have gone to my stylist for about $10 more and had her cover my gray. This is a total rip off and I'm sure I will not receive any kind of refund. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEvan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was totally wrongColor was supposed to be a Bright Auburn and was actually a medium brown with no real red or copper tone in it. I've had my hair professionally colored and home-colored for years- I would have been much better off buying a box at the drugstore. No one looked at the provided pictures or tried to customize; all emails are form letters. Their "solution" is to tell you to wait at least three weeks to re-color and use buy color oops or clarifiying shampoo to try to get the wrong color out. Note that their guarantee will only get you a new ( hopefully right- but I can't trust that) box in 3-4 weeks or a refund of the $10 paid ( not shipping or other items). 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover my graysThis special color made by professionals did not cover my gray hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatrise - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair.Lovely colour but just doesn't last in my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacky - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Flat colour, faded in less than a weekThe colour is at least a shade too dark for me. It covers all the natural brown tone in my hair, just a monotone black. The grey hair coverage is bad as well, my natural hair colour started showing in less than a week. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChemonne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn't cover ombreI received a second bottle for my ends to cover ombre but it didn't work :-( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTessa - e’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never receivedI was billed $25 but never received the product I'm very unhappy about that 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGin - Thank you for your feedback. We apologize for the disappointing experience you had with receiving your product. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My color is WAYYY Off from what I ordered!The product was very nice and well presented when I opened. The application of the color was very simple and not complicated at all, the smell also wasn’t as bad as I thought. Everything was going super as I was ringing out dye my hair felt still in great condition, but the thing that really made everything pointless to me was when I saw my color in the mirror. The color I ordered was a dark BROWN with warm undertones to it, but the color I seen in the mirror was no where near the color I ordered it was almost completely BLACK with the slightest red tint that only visble in the sun if you really look. I am completely pissed by this considering that I had good expectations for this product. Yeah my hair is still in good condition but the whole point of esalon is to help give you the color you want not something that’s COMPLETELY DIFFERENT! Overall this was not a good experience for me as a first time esalon customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DON'T BUY I'M SCARED FOR LIFE!It would not wash out, took several attempts. Left my hair dry and damaged., it also turned my hair black with red tint. This is not my colour or the colour I ordered. Plus it burns your skin!! IT BURNED MY SKIN. I AM NOW SCARED FOR LIFE, 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not the color i orderI am so disappointed!! I ordered lightest Blonde the color came out a gray blonde I look 10 years older, really looks terrible i already had light Blonde hair but my roots were grown out. Dont want this anymore i look much older now!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosApril - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |