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Custom Color Set
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66,844 Verified Client Reviews |
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Only ok, but easy.The color was easy to use. The brown in the color was a bit dull. It made my hair have a dull and strawlike appearance. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeirdre - We apologize that your results looked dull and dry. For optimal moisture and shine after your specific application, we recommend taking the leftover mixed color into the shower, per your Personalized Instructions. Massage this in thoroughly from root to tip, until it feels creamy, before you rinse. We hope this information is helpful and look forward to seeing your results! |
just okI didn't find it to be all that I expected. I may try again with a different color.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarguerite - We're sorry that your most recent color order did not meet your expectations. Since you were unhappy, one of our representatives has credited your account with one complimentary color credit, per our Satisfaction Guarantee. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide a color better suited to your needs. |
convenient, but is it worth it?I Like the convenience of eSalon But I'm not sure the coverage is lasting. A week after I color I feel like the grays are coming out and the color is fading. Not sure if I will continue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - Thank you for your feedback. Upon reviewing your profile, we see we passed your feedback onto your colorist when you made this review and were able to adjust your color for great results! Thank you again for reaching out, and we hope to continue helping you find hair perfection! |
Too dry !!Despite of its nice color this product is too too dry and hard for my hair.. now my hair are very damaged.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsArmelle - We’re sorry that you were unsatisfied with the results of your custom color and that it left your hair feeling very damaged. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color formula that better suits your needs. |
I think I may be allergic or this dye is way too strong for my scalp and hairI do not plan to use this product again. I did notify esalon before my last purchase that I noticed a scalp problem and a really drying damage to my hair. The next order seem not to dry my hair that much but my scalp developed bumps and an itchness which indicates a severe irritant. The color does last a long time but I cant stand what it does to my scalp or hair and these are not just effects that last a few day but several months. I spoke with my doctor who says that it must be very strong to do that as compared to other brands who have not irritated my scalp. So with this I will not be ordering again. Thank you. 76 of 79 people found this review helpful. Did you? |
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Response From Our ExpertsWe're truly sorry that you experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction, one of our representatives processed a refund for your most recent color order. Again, we apologize that you were unhappy with your experience and wish you a restful recovery. |
I do not like this hair color at all!!!!!It washes out with the first washing. Take me off the reorder list!!!!!!! 23 of 26 people found this review helpful. Did you? |
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Response From Our ExpertsPat - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color with longer lasting results. |
DON'T DO IT!!!!!My 'Golden Brown' became a dark muddy disaster. I followed the directions faithfully, but now I've had to cut off four (4!) inches and am waiting for some recovery before I can have this nightmare taken care. I'm ashamed to be seen in public! Do not use these products if you value your hair! 27 of 31 people found this review helpful. Did you? |
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Response From Our ExpertsKay-Thank you for your review. We’re sorry that both of your color formulations came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We reviewed your account and see that a member of our Color + Care Team has reached out to you regarding this matter. Again, we apologize that you were dissatisfied with your experience. |
wrong colorI ordered wrong, was my fault, but gave me time to think and I don't want to color my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVickie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Did my color change?This last batch looks different from the previous batches. All I needed to do was a root touch up and noticed the color is different than the previous batches I have received. I really like the previous batches because it showed less red. Now, the redness is back. It was noticeable when I blow dried my hair. The red was very noticeable. I included a picture of what it looked like previous to the last batch (hair is curled) and what it looks like after the last batch (2 pictures. after blow drying). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanya - We apologize that your most recent formulation did not deliver the results you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order to better suit your needs. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will provide the results you're looking for. |
The color has a purple overtoneHello After speaking with your representative I thought she understood what I wanted the color I ordered was dark Auburn and what I got was a brown/black with purple overtones. From what I can remember none of the photos sent show me with brown/black hair. This is my natural color but not what I wanted, it should have been Dark Auburn with reddish overtones. To me this is what it is and in speaking with your rep I thought I conveyed this. I've suspended till May with a possibility of cancellation. Oddly enough the store bought kinds have always given me the right color but don't stay as long. I was given a good recommendation from Terlyn Nowell love her color. What happened to mine? I'm reachable at 310-803-3693, Regine Vavasseur. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegine - We're sorry that your hair color did not meet your expectations. Upon reviewing your profile, we see that a representative has reached out to you to discuss how we can best assist you, per our Satisfaction Guarantee. We look forward to working with you to create a reformulation that will better suit your needs. |