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Custom Color Set
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66,713 Verified Client Reviews |
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Custom Hair ColorI am usually thrilled with my custom color and the fact that it covers the new growth of gray, but this time the gray is sort of a pale golden brown thus I cannot pull my bangs back as you can see a definite line. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsToni - We apologize that your most recent hair color order didn't provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to provide increased gray coverage. So we have added a complimentary hair color credit to your account. A member of our Color + Care Team has reached out to you with more information regarding this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
great colormy hair looked healthy, but the color was not what I was expecting. I wanted a dark auburn with violet/purple undertones and that;s now what I got 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We apologize that the color results of your initial formulation didn't deliver the violet tones you expected. Based on your profile, we see that your colorist crafted a complimentary reformulation designed with increased violet tones, per our Satisfaction Guarantee. We look forward to hearing your feedback on this adjusted shade soon. |
Not as expectedThis was just the same as a box. I still had red/orange undertones. Not as expected. Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not as satisfied as first two times.I have used this hair color a few times now and have to say I am reconsidering my options. I've worked hard at following the instructions and times but have not consistently gotten close to the same results. I am especially concerned about the ashiness and lack of shine after my last application. 0 of 0 people found this review helpful. Did you? |
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Disappointing: did not cover gray hair!This would be my third time using the Custom Hair Color product. The first two times the product worked great. This last time, I was really disappointed. Did not cover the gray. Not sure if I will purchase from e-salon again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane- We’re sorry to hear that your hair color has not provided the expected gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you regarding this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair colorThe color is OK. I guess I'm looking for a deeper wine shade. I like the darker color. I didn't like how light the last change got. But I's like more of deep wine color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCeleste - We've carefully reviewed your review and see that your colorist adjusted your custom formulation for more of a plum, wine-colored shade. We look forward to hearing your feedback on this reformulated color soon. |
is it real or color!Color is ok, though it may have more highlights in it, ready for a color change I think.. Does look natural though. 0 of 0 people found this review helpful. Did you? |
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Color is beautiful for a short time, but not as easy as box from grocery storeFor me, this took a lot longer than using a box from the grocery store, and the color was darker than I expected. Also, when I signed up, where you can put in a note to the colorist, I noted that I prefer temporary color and asked if I should get temporary instead of permanent color from eSalon. I received no response electronically. When my package was received, there was no acknowledgement of my question in there either, and I received permanent color. The permanent color faded quicker than expected, and I liked the color it faded to after a couple of weeks, but it kept fading. Not what I expect with permanent color at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re sorry to hear that you were unhappy with your results and eSalon experience. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
A little changeColor is a little orange or brassy on my roots. Try a little more brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We’re sorry that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
hair color reviewat first it seemed really shiny and after about 10 days it just looked dull again. the gray is covered but the color just went blah. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We're glad to hear you are enjoying great gray coverage and can certainly understand wanting to see a lasting shine. Your colorist will review your comments and contact you with suggestions. We look forward to seeing your new results! |