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Custom Color Set
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66,689 Verified Client Reviews |
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Nice color, didn't cover graysI liked the color and I liked how soft my hair was after coloring. I only have a few gray hairs, so I put that in my profile. But the color didn't work on the gray I have and that was the reason I bought the color in the first place. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaime- Thank you for taking the time to share your feedback with us. We’re sorry that your hair color did not provide the coverage you were looking for. We see that your colorist reviewed your comments and adjusted the formulation to deliver results better suited to your needs. We look forward to hearing your feedback on future orders. |
Bottle came leaking. Color too dark.Hi! I decided to try esalon cause I dont have time for real salon now that I have a newborn. My husband received the package and left it on the floor by the entrance. First I noticed the stain on a box. After opening I saw that the small bottle was leaking and everything was in black liquid. There was a stain on the floor too! Anyway I used the product cause I was past due for the hair colour. I requested Dark Brown, but colorists changed it to darkest brown. I was notified of the change but was given only 1 day to react. I have a small baby so I'm slow with response, I replied one day after wanting to keep the color i initially ordered but it was late and the shipment was out. I used it yesterday, my bathroom is in stains. I have black stuff falling off my head to my pillow. Its been years since I did hair color myself at home so stains all over is a drawback compared to salon experience. It did cover grey hair, the roots appear darker than then the rest of my hair though, hopefully it will lighten up with sun and washing. The box is nice,stain guard and stain removal are great add-ons. If you are skilled to do it yourself and not mess everything in your house then you can try it. I do prefer real salon experience but may use the eSalon a few more times in the future. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElena- Thank you for taking the time to share your feedback with us. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation to deliver results better suited to your needs. We look forward to hearing your feedback on future orders. |
Stil brassyColor still appears brassy when color starts to grow out even though it has been reformulated. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDianne - We apologize that your recent formulation turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order to ensure reduced brassiness. Again, we're sorry you were unhappy with your last order and hope to create a color that will better suit your needs. |
Good product but...When I decided to buy your product I expect that my hair color will be similar as the color I choose in your page. But I have the same color that I had before use your product. Really I was hoping that my hair was lighter and redish. I like the product but i would like that you could give me a recommendation related to wich of your product i have to considered to get the redish tone that I am looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZelimar- Thank you for contacting us and sharing your feedback. One unique benefit of our service is that we can adjust your personal formulation. We have gone ahead and reached out to you to see how we can best assist you to get your desired color. We want to make sure that we provide you with the best level of service! |
color doesn't lastI love the color and how it makes my hair soft , but it does nt last. I m disappointed in that. I've been telling all my family and friends about his I love ylthe way it makes my hair feel but not happy with the longevity on the coverage of my roots. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDebra- Thank you for sharing your feedback with us. We apologize that your hair color has not provided the coverage you have been looking for. We have received your feedback and have adjusted your formulation accordingly. You can always let us know whenever you need a color modification to achieve your desired results! |
Color is prettyDamaged my hair, when I rinsed the color out, I also got clumps of hair. I will not be buying from this company again! 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsSalena - We sincerely apologize that you experienced hair loss that could have been caused by our product. We see that we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
Film on HairIt felt like there was a thick film on my hair, which made it look like I hadn't washed it in a long time. I had to wash my hair 4 times to get rid of the heavy oily look. The color was perfect....I just didn't like the feel of my hair afterwards. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheri- Thank you for sharing your feedback with us. We’re sorry that hair color left your hair feeling greasy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To remove this coating, we suggest using a clarifying shampoo. We recommend Purify and Replenish Deep Cleanse Shampoo from TRESemme, available online or in your local discount store. This deep cleansing color-safe shampoo is specifically formulated to cleanse any unwanted residue from your hair, leaving it feeling fresh and clean.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. |
Love the colorBut, doesn't hide the gray at the temples to long... 0 of 0 people found this review helpful. Did you? |
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BrightnessIt wasn't as bright this time, but it may be because I didn't use the gloss on the ends, I wish I didn't have to every time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBri- Thank you for sharing your feedback with us. We see that your colorist has addressed your hair color concerns. You can always request a color modification in your eSalon account at any time! We are always here to help! |
ColorI would like the color a shade lighter, no ash. The quality of the product was great. 0 of 0 people found this review helpful. Did you? |